Cluster Sales Administrator

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

As Cluster Sales Administrator, you will provide essential support to the Sales team across Banyan Tree Dubai & Delano Dubai, ensuring smooth operations, accurate reporting, and seamless communication with clients and internal stakeholders. This role is key to enabling the sales team to focus on driving revenue and delivering exceptional luxury experiences to leisure and corporate guests.

Key Responsibilities

Sales Support & Administration

• Assist the Cluster Sales team in daily administrative tasks, including managing calendars, client correspondence, and travel arrangements.

• Prepare and maintain sales reports, forecasts, and performance dashboards for both properties.

• Support the creation and distribution of sales proposals, contracts, and marketing materials.

CRM & Database Management

• Maintain and update the CRM system, ensuring client and market data is accurate and up-to-date.

• Track leads, follow-ups, and client interactions, providing timely reminders and alerts for the sales team.

Client Communication

• Act as a first point of contact for client inquiries, responding promptly and professionally.

• Coordinate with internal teams to ensure client requests, bookings, and special arrangements are handled efficiently.

Event & Campaign Support

• Assist in planning and executing sales campaigns, promotions, and client events.

• Coordinate logistics for client visits, site inspections, and meetings.

Reporting & Analysis

• Compile sales data and performance metrics for review by the Cluster Sales Director.

• Identify trends and assist in preparing reports that support strategic decision-making.

Cross-Functional Collaboration

• Work closely with Marketing, Operations, and Front Office teams to support sales initiatives and ensure a seamless guest experience.

• Coordinate with Finance to ensure accurate invoicing and follow-up on outstanding payments.

• Minimum 2 years’ experience in a sales support, administrative, or reservations role within luxury hotels or resorts.

• Familiarity with the hospitality CRM systems and Microsoft Office Suite (Excel, PowerPoint, Outlook).

• Strong organisational skills with an eye for detail and accuracy.

• Excellent written and verbal communication skills in English; additional languages (German, French, or Arabic) are a plus.

• Ability to multitask, prioritise, and work effectively under pressure in a fast-paced environment.

• Professional, proactive, and service-oriented mindset with a passion for luxury hospitality.

• Team player with a positive and collaborative approach.

• High level of discretion and confidentiality.

• Energetic, proactive, and solution-focused.

What’s in it for you...

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture