Charter & Mice Manager (F/M/X)

ABOUT ORIENT EXPRESS

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com

ABOUT ORIENT EXPRESS SAILING YACHT  

140 years after the launch of its first luxury trains, the Orient Express legend continues with the launch of the world's largest sailing ships, the Orient Express Corinthian. A revolution in maritime history, and a fabulous project that pushes back the limits of what is possible. The result of a unique French partnership between Accor, the world leader in hospitality, and Chantiers de l'Atlantique, the world's leading cruise ship builder. This extraordinary sailing ship of the future, with its spectacular interiors, will set sail in 2026. 

The Charter & MICE Manager is responsible for driving sales and managing exclusive yacht charters and MICE opportunities for our ultra-luxury Orient Express Yacht. This role requires a proactive professional with experience in both the yacht charter market and the MICE segment, capable of developing client relationships, coordinating bespoke events, and achieving sales targets while upholding the Orient Express brand's luxury standards. 

Key responsibilities

Sales & Business Development: 

• Proactively develop and manage a pipeline of sales opportunities for exclusive yacht charters and MICE groups. 

• Identify, qualify, and secure new business from the yacht charter market (brokers, family offices) and MICE segment (corporate clients, event planners, incentive houses). 

• Work closely with ACCOR Global Sales and Orient Express Management Company to achieve MICE and charter sales objectives. 

• Conduct sales calls, presentations, and manage proposals/contracts for incentive groups and full yacht charters. 

• Strive to meet or exceed annual sales goals for the combined charter and MICE segments. 

Client Relationship : 

• Develop and nurture strong relationships with yacht charter brokers, corporate clients, event planners, and other key stakeholders. 

• Manage day-to-day client communications, including pricing inquiries, contract negotiation, and ensuring overall client satisfaction from initial contact through post-event follow-up. 

• Understand client needs to tailor bespoke yacht charter itineraries and MICE event experiences. 

• Travel as needed to conduct client meetings, develop new business, and attend industry trade shows. 

Operational Coordination : 

• Liaise closely with Operations, Hotel Services, and shipboard teams to define and execute bespoke yacht charters and MICE events. 

• Ensure seamless coordination between clients and internal teams for flawless delivery of ultra-luxury guest experiences. 

• Manage sales administration, including basic budgeting, invoicing, and CRM record keeping. 

• Minimum of 5 years of experience in sales or account management within the luxury hospitality, travel, or yachting industry. 

• Demonstrated experience with MICE sales and/or the yacht charter market. 

• Existing network within corporate MICE and/or luxury travel/yachting sectors is a significant advantage. 

• Fluent proficiency (written and spoken) in both French and English required. 

• Strong organizational, communication, and interpersonal skills. 

• Ability to work independently and as part of a dynamic team in a fast-paced environment. 

• Customer-focused with a passion for delivering exceptional service. 

 A real work life balance 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.  

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street. 

Attractive Finance benefits 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).  

Learning & development 

• Talent Management at the earth our strategy. 

• We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths 

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.