Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
SCOPE OF POSITION
Responsible for the service and cleanliness of all bedrooms, the public areas, floor corridors of the hotel, ensuring the comfort of the guest as the main priority.
Responsible for the general standards of each bedroom are according to the Sofitel standards, to notify the Executive Housekeeper or the Assistant Executive Housekeeper of any issues or damage.
RESPONSIBILITIES
Inspect the standards of the rooms, public areas and floor corridors
Inspect the condition of the equipment provided for the rooms as well as working equipment provided to the staff. Take corrective action as necessary
Compliance with all hygiene regulations
Supervising the work of the Room Attendant and House Porters, taking corrective action when required, taking each opportunity to train and develop colleagues
Ensure the Room Attendants and House Porters are fully trained in the use of the specified cleaning products
Opening and closing of the department as required, and as per the rota
Assigning daily tasks and special duties
Room inspections in line with the service standards and acknowledging of guest preferences
Room audits in order to monitor colleague progress and drive performance
Running briefings and meetings
Ensure all relevant areas are clean, tidy and fully stocked, including the floor pantries
Building relationships and working closely with the relevant department in the hotel
Reporting all maintenance issues and upholstery repairs through the correct channels and taking ownership to ensure there is a complete follow up
Accurate recording and follow up of guest requests and special requests
Handling guest requests, belongings and personal items with the utmost care, security and discretion
To be fully knowledgeable of all hotel services and facilities to proactively assist guests
Other duties as specified by Housekeeping Leadership
Qualifications
- Previous Housekeeping Supervisory Experience
- Strong Leadership and Team Management Skills
- Good Knowledge of Housekeeping Operations
- Excellent Communication Skills
- IT and Administrative Competence
- Experience working within a luxury or five-star hotel.
Additional Information
Discover a world of unparalleled perks tailored just for you:
- Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com
