BtoB Loyalty Project Manager F/M/X

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

Within the Loyalty & E-Commerce division, specifically the Loyalty department, you will be responsible for accelerating the adoption, penetration, and performance of the ALL Accor loyalty program within B2B segments​.

Votre mission :

• Increase business member revenue and strengthen their engagement by contributing to the launch of the new BtoB Loyalty offer (new B2B benefits, B2B partnerships, marketing plan, dashboarding, etc.).

• Drive new B2B initiatives to boost program adoption among business travelers and B2B Partners (recruitment mechanisms, identification of business members, incentive models, etc.).​

• Conduct benchmarks to enrich ALL Accor's value proposition for business clients, optimize existing loyalty offers, etc..​

• Define, measure, and maximize the impact and ROI of implemented TMC incentives.​

• Analyze and optimize the performance of B2B2C loyalty offers, HUBs, and central initiatives (generosity, ROI optimization, new tools and methodologies, etc.).​

• Define, model, and monitor points and status budget allocations (2026 monitoring, 2027 modeling, guidelines, reporting, etc.).​

• Facilitate the adoption of tools and optimization of B2BC loyalty offers by liaising between central teams and BUs.​

• Contribute to key B2B instances: QBRs, Performance Reviews, internal Sharing Sessions, client meetings, etc.​

• Collaborate with international cross-functional teams (finance, data, sales, ...)​

And you?

• 3+ years of experience in Loyalty, Sales, Performance Marketing, Analytics, or CRM.

• Project management skills.​

• Performance analysis​

• Oral and written communication​

• Interpersonal skills​

• Critical thinking, autonomy, proactivity​

• Organization, rigor, and coordination​

• Proficiency in PPT, XLS, Tableau would be a plus​

• Bilingual English AND French.

Accor dares to impact: 

- the world:  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass). 
• €11 meal vouchers. 
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

Your talent and motivation are our only selection criteria.

We value the richness of the diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.
We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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