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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Mondrian Singapore Duxton, Singapore

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REF43986X

Bellman

Region

Luxury & Lifestyle


Company Description

Mondrian Singapore Duxton, the inaugural Mondrian hotel in Singapore, is situated in the stylish Duxton Hill neighbourhood and operates under the renowned Ennismore hospitality group.

Located at the heart of Duxton Hill, just moments away from the Central Business District, Mondrian Singapore Duxton places guests amidst a dynamic dining and nightlife hub. Featuring 302 rooms with sweeping views of historic shophouses and the contemporary skyline through expansive floor-to-ceiling windows, the hotel sets the stage with a cinematic rooftop pool and an eclectic array of bars and restaurants.


Job Description

Under the general guidance of the Front Office Manager or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

  • Actively welcome and greet arriving guests and retrieve their luggage
  • Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
  • Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
  • Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
  • Ensure that luggage has been stored safely according to prescribed procedures
  • Ensure that the luggage storage area is kept clean and tidy at all times
  • Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
  • Be fully aware of what functions are going on in the hotel
  • Provide gracious, attentive, and friendly service
  • Ensure guest privacy and security, any confidential guest information is not disclosed and process are aligned with Mondrian Singapore Duxton confidentiality standards

How do I deliver this?

  • Tell it like it is- Authentic, honest, you mean it, sincere, true.
  • Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
  • I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
  • Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
  • Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Qualifications

Knowledge and Experience

  • Minimum of 2 years of relevant experience in the hotel industry.

Competencies

  • Possesses strong interpersonal skills.
  • Ascertains and addresses guest/colleague needs.
  • Trains and motivates individuals and creates and maintains a cohesive team.
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism.
  • Prioritises and organises work assignments.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Ensures security and confidentiality of guest and hotel information.
  • Embraces and responds to change effectively.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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