Beauty Therapist, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Beauty Therapist
Department: Beauty & Fitness
Inspired & Supported by: Senior Beauty Therapist

Salary: £31,083 (including service charge) 

Your purpose will be:
To provide a welcoming and memorable treatment experience for guests. To contribute towards creating an immaculate facility and guest experience in all areas of Beauty & Fitness.

You will be accountable for:
•    Ensuring the comfort and safety of all guests
•    Meeting all Forbes and LQA standards while providing a personalised and memorable experience
•    Ensuring the facilities and treatment rooms are maintained and replenished to a high standard at all times
•    Meeting sales targets for the upselling of treatments and products

Your key responsibilities & contribution will be:
•    Welcome guests, provide a warm orientation and anticipate guest needs during visit
•    Schedule treatment bookings and ensure smooth operation of the reception
•    Perform massages, facials, manicures and pedicures in a safe, professional and hygienic manner.
•    Ensure timeliness for appointments and thoroughly review appointments after completing each service
•    Assist in the operations of the reception and the facilities
•    Deal with any guest complaints, comments or concerns with discretion and urgency
•    Maintain guest confidentiality at all times
•    Comply with all health and safety processes
•    Assist with monthly stocktake
•    Maintain accurate accounting procedures for transactions and reconciliations
•    Keep up to date with the latest trends and servicing protocols with the aim to continue to improve and enhance our services.
 

What you will need to do this role:
Essential:
•    Passion for customer service and providing outstanding treatments to all guests
•    Graduate from an accredited school of aesthetics (CIDESCO,CIBTAC, NVQ3 or equivalent)
•    Minimum of 2 years of experience as an Aesthetician
•    Previous experience in a luxury environment or day spa
•    Trained in body treatments, facials, manicure and pedicure
•    Outstanding communication skills, both written and spoken
•    Enthusiastic and positive personality
•    Excellent attention to detail
•    Highly organised and able to work independently
•    Flexibility to work shifts and weekends

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31–33 days of holiday (including public holidays)
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access, cycle-to-work scheme and Virgin Active membership discount
• Season ticket loan for commuting
• Employee assistance program
• English classes, optician reimbursements, and local discounts for F&B and retail