Bartender

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Maître’ D/Outlet Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Maintain a high level of professionalism in all aspects of job performance, practice Fairmont Service Promise’s in all interactions
• Demonstrate solid knowledge and understanding (by the end of the probationary period) of Food and Beverage products, menus, daily features, specials, and services provided by the department and the hotel as provided in pre-shift meetings
• Demonstrate awareness of groups, events or activities happening in the hotel as provided in pre-shift meetings
• Exhibit a complete understanding of Fairmont Food & Beverage policies and standard operating procedures; including F.A.M.E (FRHI Artistic Mixology Experience) and any other standards as may be adopted or amended by Fairmont
• Practice responsible alcohol service, preparing and serving beverages in accordance to local liquor laws and regulations
• Make recommendations and suggestions on the food and beverage offerings while taking food and beverage orders from guests seated at the bar
• Provide food service at the bar including set up of cutlery, delivery of condiments, meal delivery, table maintenance and clearing dishes to dish area
• Ensure cleanliness of bar including cleaning glasses, bottles, shelves, bar top, bar chairs, cooler doors, and speed rack
• Set up, prepare and maintain requirements for daily bar service in accordance to Fairmont SOP’s and F.A.M.E standards
• Monitor adequate daily stock of bar ingredients and bar snacks including all alcoholic and non-alcoholic beverages
• Ensure that the bar has an accurate alcoholic and non-alcoholic beverage and wine stock at all times
• Stock all supplies for the following shift
• Complete liquor and general requisitions on a daily basis to ensure complete stock levels of all bar items
• Store alcoholic and non-alcoholic beverages wine and bar snacks in compliance with daily bar requisitions
• Ensure adequate stock of clean bar glassware by washing dirty glassware in bar dishwasher as required
• Keep costs to a minimum by controlling wastage and breakage
• Understanding operation and routine maintenance of bar equipment
• Controlling float and handling of cash, including but not limited to preparing guest bar bills, receipt of cash, cashing out at the end of shift and locking receipts/float in safe
• Ensure recycling of glass and paper, properly disposing of broken glass in accordance with established standards
• Handle any guest feedback in an appropriate manner ensuring the guest leaves satisfied.
• Monitor bar equipment including dishwasher, should any malfunctions occur it must be reported to the Maître‘ D/Outlet Manager
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
• Perform any other duties, related to bar operations as assigned.

Qualifications:

• Proven mixology and beverage experience including knowledge of fine wines, cocktails, spirits, etc.
• Bartending course certification is required
• Proven experience working in a fast paced quality lounge environment
• Must possess excellent interpersonal, communication and presentation skills
• The ability to work evenings, weekends, and holidays as required
• Proven track record reliability, good timekeeping skills, integrity and honesty
• Ability to stand for long periods of time and some lifting of bar supplies is required
• Knowledge of Micros POS System is required; knowledge of MSWord and Excel is a distinct asset

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 hr/day; Walking: 6-8 hrs/day; Standing: 6-8 hrs/day
• Bending/Reaching: 4-6 hrs/Day
• Pushing/Pulling - 0-2 hrs/day
• Physical Effort - Does not lift weight over 50lbs – per the guidelines defined by OSHA requirements  
• Visual Effort - 0-2 hrs/day
• Environmental Stress – High