Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
The AV Technician is responsible for setting up, operating, maintaining, and troubleshooting audio-visual equipment used for meetings, conferences, banquets, and special events within the hotel. The role ensures high-quality technical support and exceptional guest service for all internal and external clients.
- Assist the manager in establishing service standards and procedures for Banquet and assures that they are achieved and followed by proper training, supervision and control.
- Set ups audio, video and lighting to meet guest requirements.
- Troubleshoots technical issues, pinpoint faults, and offer remedies during events.
- Works closely with the conference and banqueting team.
- Complies with hotel security, fire regulations and all health and safety legislation.
- Excellent knowledge of front of house equipment and property management systems.
- Ensures compliance of brand standards.
- Undertakes all duties and responsibilities in accordance with the relevant work rules and standards.
- Responds to guest requests promptly in a professional and courteous manner.
- Completes all work orders with due diligence.
Qualifications
High school diploma or equivalent required; technical training or AV certifications preferred.
1–3 years of experience in audio-visual, live events, hospitality, or related field.
Familiarity with hotel banquet operations is a plus.
Proficiency with audio systems, mixers, microphones, and speakers, with video projection, displays, switchers, and playback devices.
Knowledge of lighting setups (basic to intermediate). Ability to read event diagrams and cable layouts.
Understanding of conferencing platforms
Strong communication and customer-service skills /Strong attention to detail and time management.
Ability to handle pressure and solve problems quickly /Team-oriented with a professional, guest-focused attitude.
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
