- Full-Time
- Permanent
- MERCURE
- Rooms
__jobinformationwidget.freetext.LocationText__
Mercure Sao Paulo Jardins, São Paulo, Brazil
__jobinformationwidget.freetext.ExternalReference__
REF46393T
Auxiliar de Recepção
Region
Americas
Somos a Accor. Somos líderes mundiais em Hospitalidade Aumentada. Somos mais de 230.000 especialistas em hospitalidade colocando as pessoas no centro do que fazemos, criando novas conexões e emoções para nossos hóspedes, nutrindo uma verdadeira paixão pelo serviço e conquistas além dos limites.
Tudo que fazemos vem do coração, e é por isso que somos os maiores na arte de receber, conectar e servir. Somos muito mais do que acomodação e hotéis. Nossa promessa é superar todas as expectativas, promovendo inclusão, cuidados e um serviço impecável.Estamos atentos ao mundo, ao que as pessoas buscam.
Com base na força de nossas equipes e em nosso forte ecossistema holístico de marcas e soluções, estamos abrindo novos caminhos para moldar a hospitalidade de amanhã e inspirar novas maneiras de experimentar o mundo.
Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os procedimentos de check-in e check-out, sob orientação e atendendo aos padrões de excelência no atendimento.
• Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.), sob orientação.
• Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo a entrega das chaves e encaminhando-os aos respectivos apartamentos.
• Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos.
• Assegurar o cumprimento aos procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle”
• Alimentar o sistema com as informações de reserva do cliente.
• Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos.
• Realizar atendimento telefônico, seguindo os padrões da rede e da unidade. • Manter o arquivo da área devidamente organizado.
• Executar outras atribuições correlatas de acordo com a necessidade da área.
Desejável estar cursando Superior em Turismo, Hotelaria ou compatível
Necessário inglês intermediário.
Criatividade
Solução de Problemas
Contribuição para resultados
Prazer em Servir
Flexibilidade
Comprometimento
Dinamismo
Trabalho em Equipe
Liderança
Agilidade
Proatividade
Discrição
Atenção a detalhes Zelo/Capricho
Disciplina
Asseio
Expressão Oral
Redação
Comunicação
All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Executive
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Izmir
Job Category
Rooms
Description
Ensures the orderly and timely execution of the Housekeeping operation.Assists in making the employee's work schedules, taking into account fair distribution of tasks, consistency and expected efficie
Reference
1af74a37-f2f5-4913-b275-b830be203bb8
Expiry Date
01/01/0001
Salary
Location
ibis Mumbai BKC, Mumbai, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mumbai
Job Category
Rooms
Description
Must have a working knowledge of the F&B Service & Front Office operations to include the F&B, front desk, reception/cashiering procedures and reservations.Must have strong understanding of the funct
Reference
0f8feda0-3fe2-44b3-a92e-e1a0dff5140b
Expiry Date
01/01/0001
Salary
Location
ibis Paris La Défense Esplanade, Paris, France
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous ouvrir les portes d’un quotidien épanouissant au sein d’un groupe à envergure internationale !Notre hôtel Ibis à
Reference
4a7d9af5-e095-4dc8-b9cf-d91ced2f4c38
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
We are looking for an experienced, professional and enthusiastic Duty Manager to lead the Front Office team at Sofitel Dubai The Palm. Reporting to the Front Office Manager, you will manage hotel oper
Reference
a22a5126-99df-4b56-8bdc-13f356bcdf0d
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Oversee all Front Office operations, including Reception, Bell Desk, and Communications Center.Personally supervise Front Office areas in the absence of the respective supervisor, ensuring hotel stand
Reference
9ab4f081-b271-45df-a977-1456d97e6a2e
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.Verify guest preferences, ensuring that room assignments and special requests are met.Offe
Reference
b3dbe1ea-0955-4813-8d24-2a288c1a6c0f
Expiry Date
01/01/0001
Salary
Location
Novotel Chennai Chamiers Road, Chennai, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Chennai
Job Category
Rooms
Description
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining t
Reference
7c9af85d-5282-4b39-9175-be2efce40d14
Expiry Date
01/01/0001
Salary
Location
Sofitel Dubai The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Consistently offer a professional, engaging and friendly serviceEnsure the cleanliness of guest rooms, colleague service areas & corridors while adhering to hotel standardsMaking beds, changing sheets
Reference
3ee77d29-1c01-435a-bdff-c6244737c6f9
Expiry Date
01/01/0001
Salary
Location
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rwanda
Job Category
Rooms
Description
Responsible for signing in and out master keys daily.Maintain proper usage of cleaning supplies and equipment.Update and mark all public areas assigned to the PA attendant on their daily check list.Ke
Reference
2546bb53-f652-4d70-a38b-b7a6e0cf836e
Expiry Date
01/01/0001
Salary
Location
MOVENPICK MOVENPICK HOTEL KIGALI, Kigali, Rwanda
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rwanda
Job Category
Rooms
Description
Maintains a presence as requested at hotel / department meetings and committees.Always complies with Movenpick standards and regulations to encourage safe and efficient hotel operations.Actively parti
Reference
064cce72-6307-4627-a511-77062023cf93
Expiry Date
01/01/0001