- Full-Time
- Permanent
- Retail
- ACCOR
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Belo Horizonte, Brazil
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REF4851H
Assistente de Reservas (Tribe BH)
Region
Americas
A Accor é líder global em hospitalidade, com mais de 5.600 hotéis e 850.000 quartos em mais de 110 países. No Brasil, está presente com marcas reconhecidas como ibis, Mercure, Novotel, Pullman e muitas outras. Com base na força de nossas equipes e em nosso diversificado ecossistema holístico de marcas, experiências e soluções, estamos desbravando novos caminhos para moldar a hospitalidade do futuro, conectando culturas com cuidados sinceros.
❤️ Cultura Heartist®
Tudo o que fazemos vem do coração. Acreditamos em conexões humanas e emoções reais.
🚀 O que oferecemos
Crescimento profissional: Oportunidades de aprimoramento em treinamento e desenvolvimento permitem que os Heartists® sejam protagonistas de seu próprio crescimento profissional.
Ambiente inclusivo: A Accor oferece oportunidades iguais e incentiva os Heartists® a trazerem sua personalidade, cultura, formação e religião para a equipe.
Trabalho com propósito: Aproveite as oportunidades para criar experiências memoráveis para nossos hóspedes e causar um impacto positivo e sustentável.
Valorização pessoal: Todos os Heartists® devem desfrutar de sua jornada conosco e saber que estamos comprometidos em garantir que se sintam valorizados por sua contribuição ao Grupo.
Junte-se a nós e torne-se um Heartist®!
Objetivo:
Vender os apartamentos e realizar o fechamento das reservas, em consonância com os procedimentos estabelecidos e políticas da marca.
Atribuições e responsabilidades:
Realizar vendas de apartamentos, negociando tarifas dentro de parâmetros definidos.
Prestar informações aos clientes sobre o hotel, por telefone ou presencialmente.
Confirmar reservas e encaminhar as confirmações aos clientes.
Seguir os procedimentos da área de Reservas e manter processos de auto-controle.
Alimentar o sistema com dados de reservas vindas da Central ou do departamento de eventos.
Apoiar o Supervisor/Coordenador na análise e sugestão de alterações na grade tarifária.
Realizar interface com RM/Chefe de Recepção para flutuação de tarifas, na ausência do Supervisor.
Monitorar a disponibilidade do hotel, junto à liderança da área.
Orientar as atividades do Auxiliar de Reservas.
Executar outras atividades conforme necessidade da área.
Mínimas:
- Cursando superior em Hotelaria, Turismo ou compatível;
- Pacote Office e Internet;
- Inglês intermediário.
Desejáveis:
- Superior completo em Hotelaria, Turismo ou compatível;
- Inglês e Espanhol fluentes;
- Experiência na área.
Benefícios:
- Ticket Alimentação;
- Vale Transporte conforme política;
- Plano de Saúde e Odontológico;
- Reembolso Farmácia (50% do valor reembolsado com despesas médicas);
- Tarifa Heartist (Desconto para colaborador usufruir dos Hotéis da Marca Accor);
- PPR (Programa de Participação nos Resultados).
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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