Company Description
At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.
As part of this precinct, you’ll be joining a collaborative, high-energy that thrives on diversity, creativity, and genuine connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.
Job Description
Join the team at Pullman at Sydney Olympic Park and bring your leadership, energy and passion for elevated hospitality to Bacar, awarded One Goblet in Australia’s Wine List of the Year Awards 2025 and a finalist for Hotel Restaurant of the Year at the HM Awards 2025.
Bacar is a premium dining destination within Pullman at Sydney Olympic Park, known for sophisticated service, thoughtful cuisine and a strong beverage identity. As our Assistant Restaurant & Bar Manager, you’ll be the on floor leader who drives service excellence, guest satisfaction and team performance across daily operations and major event days.
What you’ll be doing:
- Lead service operations across breakfast, lunch and peak event periods, ensuring seamless execution even under pressure
- Elevate guest experience by lifting RPS, Google and TripAdvisor scores through proactive engagement and service recovery.
- Engage VIPs and Accor members with personalised recognition and loyalty‑driven experiences.
- Grow revenue per seat through structured upselling, beverage storytelling and strategic recommendations.
- Inspire and mentor your team, fostering a high‑performance culture aligned with LQA standards and Heartist values.
- Roster, forecast and manage labour, ensuring staffing is aligned with hotel occupancy and event demand.
- Collaborate strongly with the Culinary Team to maintain smooth service flow and strong product knowledge.
- Monitor financial performance, including average checks, revenue, COGS awareness and labour percentage. Assist with monthly reporting.
- Champion compliance and standards across hygiene, RSA, stock control and equipment care
Qualifications
- Minimum 2 years leadership experience working in a hotel restaurant or similar environment
- Current RSA
- Confident hands on leader with strong communication skills and can maintain professionalism under pressure
- Highly organised and has a strong attention to detail and commitment to consistency
- Sound understanding of POS systems and is capable with rosters, wage control and reporting
- High presentation standards
- Strong understanding of food safety and solid knowledge of food and beverage with a guest focused mindset
- Comfortable with the physical aspects of the job such as prolonged standing and walking, carrying, lifting, pushing and pulling
- Flexibility to work a variety of shifts such as early mornings, late nights, weekends, public holidays and major event days
- Have full working rights in Australia
Additional Information
Why Join Us?
- Be part of a collaborative, multi-brand precinct team in a dynamic location.
- Access extensive career development opportunities within Accor Hotels.
- Enjoy exclusive staff benefits, discounts, and wellbeing programs.
- Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.
