Assistant Manager - Security

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

• To strictly adhere to the established operating expenses and that all costs are controlled.
• On an ongoing basis, control and analyze departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results
• Helps Security Manager/ Security Director in effectively managing staffing costs by preparing efficient work schedules in line with local authorities & legal requirements.
• To ensure local Police requirements & Hotel policies are followed by the hotel security team.
• Provide a safe secured, courteous, professional, efficient and flexible service at all times.
• Follow Pullman Chennai Standards of Performance.
• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work. (Please note that the master task lists are reviewed and changed on a regular basis reflecting change in trends, guest expectations and operating philosophies.)
• To assign responsibilities to subordinates implementing Multi Tasking principle.
• To check performance of subordinates periodically and provide the performance report to Security Manager/ Security Director.
• Keeps an eye for any banned / unwanted person entering the lobby.
• To be self informed and inform SM/DS about any VIP movement in the lobby / hotel.
• To ensure and coordinate an uninterrupted regular and smooth flow of traffic through the porch with Front office Team.
• To ensure that no car is permitted to wait in the porch for long periods (5-6 minutes during peak hours and 10-15 minutes during dull periods). Cars with guests sitting inside may be permitted waiting for longer period however ensure they are waiting for more guest to come.
• To ensure that no car is permitted to be locked in the porch.
• No taxis are permitted to be parked/ waiting in the porch unless the driver is awaiting payment from a guest.
• To ensure that there should be no car keys inside the cars awaiting handling by the car valets, Keys should be with the Security Guard/SA/Valet on duty.
• No haphazard parking of cars should take place in or along the porch approach / exit, which could cause obstruction in movement of traffic in the porch subsequently.
• To ensure that guest is given valet docket against the car key(s) by the valet and exterior/interior of the vehicle is checked to see any damage/suspicious item lying in the car before parking the car. In case of any issue, same should be informed to the Guest.
• To ensure that Valet is handing over the car to the right guest after checking and matching the valet docket serial number. (As Per Valet Parking SOP)
• To ensure that no hotel property is taken out from/through the porch except for guest.
• Assist the Guest with their luggage or any other requirement/need of the guest.
• To over-see, handle and report all guests related problems or any unusual incident/happening observed/seen in the porch area to the SM/DS immediately.
• No associate leaves in complete / part uniform
• To ensure that no haphazard parking or alike takes place near the gate which could cause obstruction.
• To ensure that unauthorized person goes into the Diesel room.
• To ensure that Frisking & vehicle checking procedure is followed by the team deployed at Associate gate.
• To ensure that Material and Visitor/vendor Gate Pass Procedures are followed by the deployed team members.
• Sales & Staff Vehicles movement procedure is followed by the Security Team Members deployed at Gate.
• Ensure that all records are maintained and deposited at Security Control Room on Daily/Weekly/Monthly Basis.
• To ensure that no posters are permitted to be posted on neither hotel perimeter wall, nor any wall writings are permitted to be made.
• To ensure that no one is taking picture/noting/noticing the Security Checking procedure at the gate and SA approach the person if found  doing the same.
• To ensure that no haphazard parking takes place outside or around the main entrance, which could cause obstruction in the flow of traffic.
• No associate leaves in complete / part uniform
• To ensure that no haphazard parking or alike takes place near the gate which could cause obstruction.
• To ensure that unauthorized person goes into the Diesel room.
• To ensure that Frisking & vehicle checking procedure is followed by the team deployed at Associate gate.
• To ensure that Material and Visitor/vendor Gate Pass Procedures are followed by the deployed team members.
• Sales & Staff Vehicles movement procedure is followed by the Security Team Members deployed at Gate.
• Ensure that all records are maintained and deposited at Security Control Room on Daily/Weekly/Monthly Basis.
• To ensure that no posters are permitted to be posted on neither hotel perimeter wall, nor any wall writings are permitted to be made.
• To ensure that no one is taking picture/noting/noticing the Security Checking procedure at the gate and SA approach the person if found  doing the same.
• To ensure that no haphazard parking takes place outside or around the main entrance, which could cause obstruction in the flow of traffic.

• Bachelor’s Degree
• Minimum 6 years of experience in a similar role
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

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