Assistant Manager, Reservations

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• Leads the Reservation Teams of Fairmont The Palm.
• Hires and develops talent for future growth within the company
• Implements practices and initiatives that creates an engaged, motivated and cohesive team that works together to achieve common objectives
• Develops and maintains reservations standards that drive revenues, optimizes organizational efficiencies and instills guests’ engagement
• Ensure appropriate scheduling to minimize response time to customers and ensure immaculate quality of reservations and inquiries
• Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
• Is fluent in revenue enhancing and benchmarking tools including, however not limited to IDEAS, Demand360, OTA Insight and Revenue Insight
• Partakes in Revenue Strategy Meetings and works on revenue enhancing initiatives and strategies
• Manages and leases with other department on all room upsell programs / platforms to maximize rate and guest satisfaction
• Other tasks as assigned.

• Minimum 2 Years’ experience as an Assistant Reservations Manager
• Minimum 3 Years’ experience in leading Room Reservations Teams
• Knowledge of Accor Distribution and Reservation systems a must
• Experience from working in Resorts a plus