Company Description
Pullman Cairns International is a premier five-star destination in Tropical North Queensland, where refined hospitality meets vibrant guest experiences. Renowned for its elegant surroundings and world-class facilities, the hotel offers a sophisticated stay in the heart of Cairns, delivering exceptional service and memorable moments for every guest. As part of the global Accor network, we are proud to create experiences that are both seamless and memorable.
Our team is at the heart of everything we do. We’re known for our supportive and collaborative culture, where people are encouraged to grow, develop their skills and build rewarding careers. With a strong focus on teamwork, consistency and genuine hospitality, Pullman Cairns International offers the opportunity to be part of a professional and fast-paced hotel environment.
Job Description
Delivering a 5-star experience every step of the way.
We’re looking for a confident and guest-focused Assistant Manager to join our Front Office team. This is a great opportunity for an experienced professional ready to step into a leadership role and take ownership of the guest experience on shift.
In this role, you’ll support the day-to-day operations of Front Office while acting as the key point of contact for guests and the team. You’ll lead from the front, ensuring smooth arrivals and departures, supporting your team during busy periods and handling any guest concerns with professionalism and care.
Key Responsibilities:
- Support the daily operation of the Front Office department
- Lead and support the team on shift to deliver a high standard of service
- Be the main point of contact for guest queries, feedback and escalations
- Ensure a smooth and welcoming arrival and departure experience for all guests
- Assist with training and development of Front Office team members
- Work closely with other departments to ensure seamless hotel operations
- Monitor service standards and ensure they are consistently met
- Assist with rostering and general operational tasks
Qualifications
We’re looking for someone who is passionate about guest service and ready to step up into a leadership role within a premium hotel environment.
What We’re Looking For
- Previous experience in a Front Office Supervisor or Duty Manager role
- A genuine passion for delivering great guest experiences
- Strong communication skills and the ability to build rapport with guests and colleagues
- Confidence in handling guest concerns and making decisions on shift
- Experience with Opera Cloud PMS is highly regarded
- A hands-on, team-focused approach
- Ability to work in a fast-paced environment
- Availability to work a rotating roster including evenings, weekends and public holidays
Additional Information
Why work for Accor?
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
