Assistant IT Manager

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a talented and motivated Assistant IT Manager to join our dynamic team in the beautiful island of Phu Quoc, Vietnam. As the Assistant IT Manager, you will play a crucial role in supporting the IT department's operations, ensuring the smooth functioning of our technological infrastructure, and driving innovation within our organisation.

• Assist in overseeing the daily operations of the IT department, ensuring high standards of service and system performance
• Collaborate with the IT Manager to develop and implement IT strategies aligned with organisational goals
• Lead and inspire a team of IT professionals, fostering a collaborative and innovative environment
• Manage IT projects, including planning, resource allocation, and timely delivery
• Oversee the maintenance and upgrades of hardware, software, and network systems
• Implement and maintain robust cybersecurity measures to protect the organisation's digital assets
• Provide technical support and troubleshooting for complex IT issues
• Develop and conduct training programmes to enhance the IT skills of staff across the organisation
• Monitor and analyse system performance, recommending and implementing improvements as needed
• Assist in budgeting and financial planning processes for the IT department
• Ensure compliance with IT policies, procedures, and industry best practices
• Collaborate with other departments to understand their technological needs and provide innovative solutions
• Stay abreast of emerging technologies and industry trends, recommending adoptions that could benefit the organisation

• Minimum of 5 years' experience in IT management or a similar role
• Proven track record of successfully managing IT operations and driving technological improvements
• Strong knowledge of IT infrastructure, network systems, and cybersecurity
• Experience with project management and IT service delivery
• Familiarity with IT governance frameworks (e.g., ITIL, COBIT)
• Understanding of cloud computing technologies and services
• Proficiency in using relevant IT systems and software
• Strong leadership skills with the ability to motivate and develop a high-performing team
• Excellent analytical and problem-solving abilities with keen attention to detail
• Outstanding communication and interpersonal skills, with the ability to interact effectively with staff and stakeholders at all levels
• Ability to work efficiently under pressure in a fast-paced environment
• Fluency in English required; knowledge of Vietnamese or other languages would be advantageous
• University degree in Computer Science, Information Technology, or a related field
• Relevant IT certifications (e.g., ITIL, PMP, CISSP) are desirable
• Flexibility to adapt to the unique challenges of working in Phu Quoc, Vietnam

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.