Assistant Housekeeping Manager

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

• 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
• 363 rooms with breathtaking views over Melbourne
• Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
• Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
• Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Housekeeping Operations

• Represent the Executive Housekeeper in their absence.

• Prepare staff rosters in line with award requirements and forecasted business levels.

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and guest comfort meet Sofitel standards.

• Ensure consistent implementation of Sofitel brand standards across the Housekeeping Department and by all Ambassadors.

• Plan, organize, and maintain accurate records of deep cleaning activities by room/area, following hotel policy and ensuring logical, efficient work patterns.

• Ensure corridors and Ambassador areas are cleaned to Sofitel standards.

Laundry, Linen, and Uniform Management

• Support the efficient operation of the laundry, ensuring cost-effective use of all linen and regular inventory checks; investigate stock discrepancies and liaise with contract laundry services.

• Assist in managing the uniform room, ensuring efficient usage, inventory accuracy, and resolution of any losses.

Guest Services and Liaison

• Handle guest laundry and lost property in accordance with hotel policy.

• Liaise with Front Office and Engineering regarding room readiness, with special attention to VIP rooms and guest requests.

• Manage and follow up on guest service issues (e.g., daily glitch/DM log and TrustYou feedback) with Ambassadors and supervisors.

Team Management and Development

• Assist with the recruitment of new Ambassadors.

• Conduct probationary reviews, quarterly performance reviews, and development planning for Housekeeping Ambassadors.

• Support the Executive Housekeeper with performance management and disciplinary actions when required.

Standards, Safety, and Compliance

• Attend and contribute to WH&S, environmental, and brand assurance meetings; support implementation and compliance with relevant policies and processes.

• Ensure contractor compliance with all hotel policies, procedures, and safety standards.

• Liaise with external contractors and suppliers to uphold hotel standards of cleanliness and guest service.

• Ensure the secure handling of keys, storerooms, and guest room access in accordance with Sofitel standards and housekeeping procedures.

• Coordinate with the Executive Housekeeper on the use and inspection of contractors for deep cleaning and ensure results meet Sofitel standards.

• Proven experience in a supervisory or managerial role within housekeeping in a hotel or resort environment (minimum 3+ years).

• Strong knowledge of housekeeping operations, standards, and procedures—particularly within a luxury or branded hotel.

• Familiarity with OH&S regulations, chemical safety, and environmental sustainability practices in a hotel setting.

• Experience with inventory control, linen management, and housekeeping-related administration.

• Competence in using property management systems (PMS) such as Opera Cloud, and Microsoft Office Suite (especially Excel and Outlook).

• Experience working with external suppliers and contractors, including laundry and cleaning services.

Benefits and Perks:

Sofitel Melbourne On Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels