ASSISTANT GUEST RELATION MANAGER

HYDE Bodrum is a beachfront lifestyle hotel located on the stunning Aegean coast, offering guests a vibrant and sophisticated hospitality experience. With its modern design, exceptional service, and unique culinary concepts, the hotel reflects a festival-inspired spirit and creates unforgettable moments for guests seeking both relaxation and energy.

We are seeking a dynamic and customer-focused Assistant Guest Relations Manager to join our hospitality team in Bodrum, Türkiye. In this role, you will support the Front Office Manager in delivering exceptional guest experiences while overseeing daily front-of-house operations. You will be instrumental in maintaining our high service standards and contributing to our guests' memorable stays in this beautiful coastal destination.

• Deliver exceptional guest experiences by maintaining high service standards during arrivals, departures, rooming, and special requests
• Assist in optimizing hotel occupancy and room rates to maximize revenue generation
• Handle guest complaints professionally and empathetically, ensuring prompt and effective resolution
• Conduct training programs and mentor Guest Services team members to enhance their skill set and performance
• Collaborate seamlessly with other departments including housekeeping, and bell services to ensure cohesive guest experiences
• Implement and maintain standard operating procedures for the guest services department
• Monitor and analyze systems and procedures to identify opportunities for operational efficiency improvements
• Manage reservations and coordinate with housekeeping to ensure timely room readiness
• Contribute to sales initiatives by promoting hotel services, packages, and special offers to guests
• Ensure compliance with health, safety, and security regulations at all times
• Participate actively in departmental meetings and continuous improvement initiatives

**Required Skills & Competencies:**

• Proficiency with Opera system and related hotel management sub-systems
• Excellent communication skills with confident, clear English and Russian proficiency
• Strong interpersonal skills for managing guest and colleague interactions
• Demonstrated leadership qualities and ability to motivate team members
• Conflict resolution and complaint handling expertise
• Time management and organizational abilities
• Problem-solving and analytical skills
• Flexibility and adaptability in a fast-paced environment
• Team player mentality with a guest-focused and service-oriented attitude

**Required Experience:**

• Minimum 2 years in a supervisory position within the service industry
• Proven experience in hotel operations and guest services
• Familiarity with reservation systems and delivery procedures
• Experience coordinating between multiple departments

**Required Education:**

• Tertiary education in any discipline
• Hotel management or hospitality-related education preferred

**Language Requirements:**

• Fluent English and Russian communication skills
• Knowledge of a second language preferred (Turkish language skills a plus)

**Preferred Attributes:**

• Willingness to embrace change and adopt new technology
• Commitment to continuous improvement and guest service excellence
• Proven track record of training and developing team members
• Experience with revenue optimization strategies
• Certification in hospitality management or guest services