- Full-Time
- Permanent
- SWISSOTEL
- Rooms
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Swissôtel Kursaal Bern, Bern, Switzerland
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REF96267Q
Assistant Front Office Manager (w/m/d)
Region
Europe and North Africa
Die Kursaal Bern AG ist eine vielseitige Dienstleisterin im Kongress-, Hospitality- und Entertainment-Geschäft. Mit unserem einzigartigen All-in-One-Angebot – Kongresszentrum, 4* Superior Swissôtel (163 Zimmer),
Restaurants & Bars sowie dem Grand Casino Bern – bieten wir ein lebendiges, vielseitiges Umfeld zwischen nationalem Markt und internationaler Markenhotellerie.
Als Assistant Front Desk Manager unterstützt Du den Front Office Manager in der operativen und organisatorischen Führung des Front Office. Du übernimmst Verantwortung im operativen Tagesgeschäft, triffst fundierte Entscheidungen und stellst gemeinsam mit dem Team die konsequente Umsetzung der Swissôtel- und Accor-Standards sicher. Diese Funktion richtet sich an Front-Office-Profis, die operative Verantwortung übernehmen, Entscheidungen treffen und auch in anspruchsvollen Situationen souverän agieren.
- Aktive Steuerung des operativen Geschäfts inkl. Gästebetreuung, Upselling sowie professionellem Beschwerde- und Feedbackmanagement
- Mitverantwortung für Führung, Schulung und Leistungsentwicklung des Front-Office-Teams
- Sicherstellung eines strukturierten Informationsflusses innerhalb des Teams sowie zu relevanten Schnittstellen
- Mitverantwortung für administrative und finanzrelevante Abläufe (Kassenwesen, Rechnungsführung, Credit Policy)
- Regelmässige Qualitätskontrollen sowie Einsätze als Manager on Duty
- Mehrjährige Berufserfahrung am Front Office, idealerweise in der Accor Gruppe, sowie bereits gesammelte Führungserfahrung
- Sehr guter Umgang mit Hotel-IT-Systemen (PMS Opera Cloud)
- Sicheres Verständnis für Front-Office-Abläufe, Kennzahlen, Qualitätsstandards und Revenue Management
- Sehr gute Deutsch- und Englischkenntnisse, weitere Sprachen von Vorteil
- Belastbar, strukturiert und verantwortungsvoll
- Hands-on-Mentalität mit Blick für Details und operative Qualität
- Verbindlich im Auftreten gegenüber Gästen, Team und Schnittstellen
- Eine verantwortungsvolle Position mit klarer operativer Führungsrolle
- Enge Zusammenarbeit mit dem Front Office Manager und der Hotelleitung
- Ein lebendiges, professionelles Umfeld mit kurzen Entscheidungswegen
- Zeitgemässe Anstellungsbedingungen und attraktive Sozialleistungen
- Vergünstigte Mitarbeiterverpflegung sowie Fringe Benefits im Haus
- Entwicklungs- und Karrieremöglichkeiten innerhalb unserer Unternehmung und der Accor-Gruppe
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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