Assistant Front Office Manager

Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all-Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym and spa.

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status – quo.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations. You are a driven problem solver with a creative approach to delivering the ultimate guest experience.

What you will be doing?

• Oversees the daily operations of the Front Office, Concierge, and Night Audit functions.

• Collaborates with Housekeeping to maintain high standards of cleanliness and ensure guest satisfaction.

• Trains and mentors staff to deliver exceptional customer service and promptly handle guest complaints.

• Implements and maintains service standards while developing strategies to maximize profitability.

• Monitors key performance indicators and ensures compliance with all safety and security protocols.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• High school or equivalent education required. Bachelor’s Degree preferred.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Ability to solve problems and make rational decisions.

WHY WORK FOR ACCOR

•Employee discounted rates at Accor hotels worldwide

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.