Assistant Front Office Manager

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5-star beach resort offers easy access to Bali’s tranquil eastern coastline. Just a 10-minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in Sofitel Bali Nusa Dua Beach Resorts. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.

• Oversee daily operations of Front Office, Concierge, and Night Audit functions
• Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
• Implement and maintain service standards across all front office areas
• Develop strategies to maximize profitability while ensuring guest satisfaction
• Train, mentor, and supervise front office staff to deliver exceptional customer service
• Handle guest complaints and concerns promptly and professionally
• Assist in creating and implementing front office policies and procedures
• Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
• Ensure compliance with all safety and security protocols
• Participate in regular management meetings and contribute to the overall success of the hotel.
• Fluent in English and Bahasa Indonesia

• Proven experience in front office management or a similar role in the hospitality industry
• Strong leadership and interpersonal skills with the ability to motivate and guide a team
• Excellent problem-solving abilities and a creative approach to enhancing guest experiences
• In-depth knowledge of front office, concierge, and night audit operations
• Understanding of housekeeping operations and their impact on front office efficiency
• Demonstrated ability to maintain and improve service standards
• Proficiency in maximizing profitability while balancing guest satisfaction
• Bachelor's degree in Hospitality Management or related field (preferred)
• Proficiency in hotel management software and property management systems
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• Flexibility to work various shifts, including nights, weekends, and holidays
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to remain calm and professional in high-pressure situations
• Empathetic approach to handling guest concerns and staff management