Company Description
Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for a Assistant Front Office Manager to join our Front Office team.
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .
Job Description
Alongside our Front Office Manager this role will support and oversee daily Front Office operations.
What you will be doing:
- Lead, coach, and motivate the Front Office team to consistently deliver high service standards.
- Drive team performance on loyalty enrollment, upselling initiatives, guest satisfaction and related KPIs.
- Coordinate closely with Housekeeping, F&B, Engineering, and other departments to ensure smooth daily operations.
- Support training, performance management and development of Front Office team members.
- Review guest feedback, reports, and service metrics to drive continuous improvement.
Qualifications
You will bring with you prior experience of at least 4-5 years in Front Office operations, including working in an Assistant Manager or leadership role in Front Office.
What we are looking for:
- You are an effective team builder with a keen focus on driving efficiencies and improving operational performance.
- Proficiency in Property Management Systems, particularly Opera Cloud.
- Possesses excellent leadership, communication, problem-solving skills and thrives in fast-paced and high-pressure environments.
- Good financial and analytical understanding.
Additional Information
What’s in it for you?
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor.
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
- Work alongside passionate industry professionals.
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note, you will require full working rights in Australia to be eligible for this position.
