Assistant Front Office Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

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• Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office department.
• To address problems, conflicts and emergencies at the work place.
• Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
• Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval of the designated authority.
• Ensure that grooming & uniform standards are maintained by all team members.
• Responsible for day to day operations of Front Office Department.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
• Responsible and accountable for all operations in relation to the Guest Relations section whilst on duty. 
• All duties and tasks performed are to be procedurally correct, timely and consistently, effective and efficient work practices and guest service standards, that the guests’ first and last impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.
• Ensure to interact with the guests & enable the team to understand guest requirements.
• Plan occupancy of the day and also anticipate opportunities for sales.
• Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• To liaise with the other departments to ensure smooth functioning of all Front Office operations.
• Ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
• Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.
• Personally welcome and escort all guests of the hotel.
• Authorize courtesies for V.I.P’s.
• Ensure that regular training is conducted as per the standards.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager.
• Prepare and submit on the required format annual budgetary information and updates as required.
• Assist the Front Office Manager in:
• Budgeting for the Front Office.
• Review and complete credit limit reports.
• Check cash in and out and verify banks and deposits at the end of each shift.
• Ensure that all cash, credit policies are adhered to.
• Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
• To be readily available at all times to deal with problems or complaints.
• Ensure that rooms have been maintained according to Novotel’s standards.
• Ensure maximum room occupancy within agreed overbooking policy.
• Ensure that all Front Office areas are maintained as per the standards.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• To train all team members on the Standard Operating Procedures.
• Monitor the trends within the industry and initiate best practices after the approval of the Management.
• Act as Duty Manager as & when required.
• Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.

• Ensure to perform the various activities like menu costing, menu pricing and introducing or changing of menus according to the Food and Beverage Department’s requirements.
• Prepare monthly listing of slow moving and obsolete items and recommend further action