Assistant Director of Talent & Culture

The Assistant Director of Talent & Culture (HR) supports the overall hotel’s HR operations along with the Cluster Director of Talent & Culture.  He/she represents the organizations values, at all times.

Administration

• Establish action plans and schedules for meeting departmental priorities.

• Assign responsibilities, allocate resources and co-ordinate the activities to meet objectives effectively and efficiently

Financial and Revenue Responsibilities

• A good understanding and knowledge in preparing the Human Resource Division budget

• Controls and analyses, monthly P&L statement evaluation, HR Division costs to ensure performance against budget

• Contributes to the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programme

Training and Human Resources

• To attend trainings and meetings as and when required.
• Familiarizes and enforces the organizations Human Resources framework including systems of:
  • Interviewing and Recruitment
  • Induction and orientation
  • Training and Development
  • Performance Appraisal
  • Employee Administration
  • Succession Planning
• Transfer and promotion procedures
• HR Policies and Procedures

• Familiarizes and enforces local Human Resources policies and procedures
• Liaises with individuals outside the hotel including, but not limited to, employee benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community
• Manages Human Resource Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices
• Assists the Cluster Director of Talent & Culture, where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme
• Ensures clear lines of communication exist to disseminate information affecting employer - employee relations, employee activities and hotel policies and programmes
• Prepares and submits periodic reports for management’s use in accordance with Corporate and government requirements, such as turnover reports, personnel inventories, absenteeism reports, health and safety, accident reports etc.
• Maintains and updates files on employee records, legal documents and other Personnel matters, efficiently and confidentiality
• Maintains effective communications at all levels of management and staff
• Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two-way communication that ensures morale and productivity reach the highest possible levels
• Develops and implements recruiting and screening systems and procedures in order to attract qualified candidates for position vacancies
• Ensures all new employees attend the hotel’s Brand Training Programme in accordance with the brand guidelines.
• Monitors the administration of the Talent Management and acts in an advisory capacity to hotel department heads on the process
• Participates in the hotels’ Management Development and Succession Planning process by recommending candidates as appropriate
• Regularly analyses hotel manpower requirements and recommends selection and development activities to meet those requirements
• Contributes to the development and implementation of improved methods of work and better utilization of staff in all areas
• Counsels hotel personnel as needed in areas such as career planning, training and development, employee\personal relations and legal issues related to personnel
• Ensures applicable laws, regulations, HR policies and procedures are followed in relation to Grievance and Disciplinary procedures. Consults with department heads on appropriate actions and recommends to management final action to be taken
• Implements and monitors an effective employee relations and welfare programme in the hotel
• Ensures all staff facilities are maintained in good order and meet hotel’s cleanliness standards

• Deals with all problems relating to individuals in an understanding, caring and confidential manner
• Ensures all staff are aware of company benefits and make these available
• Reviews hotel benefits and compensation levels in comparison with service sector competitors and makes recommendations to ensure the hotel remains competitive within the local employment market as appropriate
• Monitors present and future trends, practices and systems in the personnel field and makes recommendations as appropriate
• Serves as a member of the Union negotiating team and actively participates in the establishment of Union agreements
• Oversees the implementation and administration of Union agreements
• Maintains hotel Disciplinary Procedures, conducts disciplinary meetings and completes the necessary documentation as necessary
• Contributes towards Corporate activities as directed
• You may be asked to accomplish what is requested by the Cluster Director of Human Resources/General Manager/Hotel Manager/Director of Operations

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

• Bachelor’s degree in Human Resources, Hospitality Management, or Laws
• Several years of experience as the same position in the hospitality
• Experience in a cluster role.

• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.