AM - Outlet

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a dynamic and customer-focused Assistant Manager - Outlet to join our team at Grand Mercure Mysore, India. As an AM - Outlet, you will play a crucial role in leading our food and beverage operations, ensuring exceptional guest experiences, and driving team performance.

• Lead and supervise the outlet team, ensuring high standards of service and customer satisfaction
• Manage daily operations, including staff scheduling, inventory control, and quality assurance
• Handle guest concerns promptly and professionally, maintaining a positive dining atmosphere
• Collaborate with the Food and Beverage department to implement revenue-maximizing strategies and promotions
• Assist in recruiting, training, and developing outlet staff members
• Oversee menu knowledge among team members and stay updated on industry trends
• Contribute to budget management and cost control initiatives
• Ensure compliance with all safety, sanitation, and food handling policies and procedures
• Attend and actively participate in departmental meetings
• Balance operational, administrative, and staff needs effectively
• Implement and maintain outlet policies and service standards

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Minimum of 2-3 years of experience in food and beverage management or a similar leadership role
• Proven track record of successfully managing restaurant or outlet operations
• Proficiency in point of sale (POS) systems and Microsoft Office applications
• Strong knowledge of food and beverage industry trends, health and safety regulations, and cost control measures
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to lead and motivate teams in a fast-paced environment
• Strong organizational and time management skills
• Customer-centric mindset with a commitment to delivering exceptional guest experiences
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English; knowledge of local languages is a plus