Accounts Payable Clerk

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Scope of Position:

To be responsible for the accurate, proper recording and management of all Creditors for the Hotel. To be responsible for the Hotel debtors’ function: processing credit applications, invoicing, debt collection, AR cashiering, reconciliations and month end requirements.

Specific Responsibilities:

• Verify invoices for accuracy and authorizations. Make sure the approved purchase orders are attached and the invoices signed off by the relevant department head. Any concern on an invoice should be immediately brought to the attention of the Financial Controller.
• Ensure vendor information is up to date in A/P module.
• Ensure invoices processed in the A/P ledger are coded with appropriate supplier and general ledger account codes.
• In the case where there is an interface between the inventory system and the A/P ledger, ensure completeness and accuracy between all invoices received and the system data before importing into the General Ledger.
• Processed invoices need to be held in a file, in alphabetical order, for easy access when preparing payments.
• Responsible for the proper accounting of the Goods and Services Tax in the A/P Ledger.
• Appropriate control measures are taken to avoid any duplicate accounting or payment of invoices.
• Prepare payment runs, strictly following vendor payment terms.
• The detailed payment run report from the accounting system is formally reconciled with the approved invoices and their purchase orders and submitted to  bank signatories for supervision before authorizing the payment run.
• Reconcile suppliers’ statement of account and follow-up for any missing invoices.
• Overseas payments are coordinated with the bank or available online facilities (ie: Amex online).
• Ensure all paid invoices are securely filed away (preferably by batch payment date). System generated remittance advices are attached to the paid invoices.
• At month end, carry out a reconciliation between inventory system ledger and Accounts Payable ledger to ensure the 2 ledgers agree.
• Prepare accruals journal to cover all outstanding purchase orders and goods or services received without an invoice, re-occurring expenses.
• Regularly monitor the A/P ageing report and follow-up on any credit notes/ missing invoices.
• Carry out any other reasonable duties as assigned.
• Respond to change in the Departmental Function as dictated by the Hotel.

City Ledger:

• Process all Credit Applications, ensuring that the clients are notified promptly and professionally.
• In the AR module, set up AR accounts for newly approved credits and ensure creditors’ details are correct at all times.
• Accountable for the accurate processing of all AR accounts.
• Ensure that all Trade Debtors’ invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.
• Responsible for the timely transfer of the invoices to the city ledger and prompt mailing (or emailing) of the invoices to the debtors.
• Answer debtors’ inquiries promptly and effectively.
• Process all cheques and payments received accurately and on a daily basis.
• Complete a daily summary of all adjustments related to the City Ledger; ensure that it is distributed as necessary and reconciled with a PMS generated report at end of shift.
• Ensure that all debtors trading beyond their normal terms are followed up regularly and that the Credit Manager is notified of any accounts that are continually in this situation.
• Process all travel agent commission payments on a weekly basis.

Credit cards:

• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.

Month End:

• Accurately process all Monthly Statements, ensuring that they are mailed promptly.
• Ensure that all Month End reports are printed and forwarded to the Financial Controller to prepare the balance sheet reconciliation.
• Perform ‘month end close’ of the debtors system (in the rare cases where the AR Ledger is not interfaced to the Accounting system).

Other:

• Carry out any other reasonable duties as assigned.
• Respond to change in the Departmental Function as dictated by the Hotel.

Talent & Culture Responsibilities

Assist the (Department) Management Team in the following:

• Establish on-going On Job Training Programs within the department to meet Brand and Service Standards.  Use Department Procedure Manuals as a base for all service procedures training.
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
• Effectively use Guest Book results and guest questionnaires to improve product and service delivery.
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

Health & Safety

• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Attend and actively participate in all H&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible.  Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.
• Systems & Procedures
• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
• Complete all duties, and ensure a concise hand over.
• Customer Relations
• Provide efficient, friendly and professional service to all guests.
• Participate in the Departments ongoing quality service improvement program through the use of Guestbook and hotel guest questionnaires.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

• Matric
• Sage Accpac Experience
• Accounting Qualification advantageous