Accounting Specialist

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Purpose:   To assist the accounting department with all processes and procedures for the Accounts Receivable function following Novotel’s standards. Review of all Routing packs and Night Audit Income reporting.

Reports to:  Director of Finance and Accounting Manager

 Essential Functions:

• Conduct all billing functions for groups, contracts, wholesalers, and corporate accounts.
• Conduct daily income audits and reconciling sales tax.
• Ensure daily posting of Accounts Receivable payments received from the lockbox and maintain an up to date file for payment batches.
• Maintain organized files for all Accounts Receivable.
• Conduct weekly follow up collection calls 10-15 days to ensure timely payments received.
• Conduct monthly credit meetings and oversee hotel's credit and collection function.
• Ensure maintenance of all AR documents needed for research requests from guest and in house users.
• Daily handling and resolution of check out with balance accounts.
• Ensure all guest disputes and requests for clarification is resolved and/or responded to in a timely manner.
• Answer and resolve all guest billing inquiries daily. 
• Review and resolve all chargeback inquiries in a timely manner to minimize potential loss.
• Monitor Accounts Receivable aging to ensure collections efforts are timely and minimizing potential risk account. 
• Increase communication with all involved parties in the credit process (Sales and Catering, Reservations, Front Desk).
• Participate in monthly credit meetings.
• Ensure all payments posted to unapplied cash is resolved within 30 days of receipt.
• Review and examine check out with balance accounts, daily to ensure and enforce hotel's credit policy.
• Review of all house account charges and adjustments for validity and inform DOF or Accounting Manager of any incorrect postings.
• Attended all necessary meetings such as Pre-cons, BEO, and Resume.  
• Reading contract and understand Billing
• Maintain open communications with all departments
• Maintaining and logging any Charge backs disputes
• Review of daily routing packs
• Review of daily income journals and make corrections if needed.
• Complete any task or projects requested by the DOF and ADOF

All your information will be kept confidential according to EEO guidelines.