Wellness Experience Manager

Are you a hands-on leader with a passion for wellness and a talent for inspiring teams while delivering exceptional guest experiences? This role provides leadership to the spa team, ensures service excellence, maintains high operational standards, and supports the overall success of the Fairmont Spa. The ideal candidate is passionate about wellness, inspires colleagues, and demonstrates exceptional guest service and organizational skills.

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary, starting from $$75,000.00 per annum
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• Grow your career within a Forbes Five-Star Spa, recognized for excellence in service, wellness innovation, and guest experience.

What you will be doing:

Reporting to the Assistant Spa Director, the Wellness Experience Manager is responsible for providing daily leadership of the reception, reservation, facility & retail operations focusing on the consistent delivery of luxury and service excellence. The Wellness Experience Manager will ensure that all revenue opportunities, in keeping with the positioning of Fairmont Spa, will be capitalized upon and all productivity and expense controls are followed.

• Direct reception, reservation, facility & retail operations of the spa ensuring it operates cost effectively and efficiently while providing luxury service and maintaining 5 star standards.
• Ensure guest satisfaction at all times by ensuring that safety and service is always the spa's first priority.
• Role model and ensure adherence to all safety procedures and practices to maintain a safe work environment.
• Ensure the establishment and execution of departmental goals.
• Provide hands-on leadership for the day-to-day operations of the Spa, including scheduling, payroll support, opening and closing procedures, and service coordination, to deliver a consistently elevated luxury wellness experience
• Support recruitment, onboarding, training, and ongoing skill development for spa teams.
• Foster an engaged, high-performing work environment through ongoing coaching, feedback, recognition, and development
• Ensure exceptional guest experiences aligned with brand standards, including seamless guest flow across treatments, spa & wellness club facilities and retail spaces
• Actively manage guest feedback and service recovery to drive satisfaction and loyalty
• Partner with the Spa leadership team on SOPs, workflow optimization, and operational improvements
• Contribute to menu updates, seasonal offerings, and wellness programming
• Maintain strong knowledge of competitors—products, pricing, promotions, and service techniques
• Assist in the development and implementation of the monthly spa revenue management plan
• Support revenue, labor, expense, and retail performance goals, including merchandising and inventory control
• Maintain operational, cleanliness, and presentation standards across treatment rooms, spa facilities, fitness, Nordic, pool & retail areas, and back-of-house spaces
• Serve as a liaison between spa teams, leadership, and cross-functional departments
• Participate in leadership meetings and contribute to Fairmont Wellness Club initiatives
• Ensure compliance with all health, safety, sanitation, labor regulations, and departmental policies
• Other duties as assigned

Your experience and skills include:

• Minimum of 2 years experience in a management position in Hotel/Spa a strong asset
• Previous experience in a luxury environment and passion for spa or wellness is an asset
• Degree or Diploma in hospitality or related field a strong asset
• Desire to provide phenomenal guest experiences, a passion for quality, and strong attention to detail
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Excellent communication skills both written and verbal
• Ability to build strong relationships, foster cooperation and lead a team of Spa professionals
• Successful track record in professionally addressing & resolving difficult and challenging issues at all levels
• Proven leadership skills, which include coaching, time management, training abilities and strong motivational skills.
• Ability to develop and encourage an open, stimulating and trusting environment that reflects our Company Mission, Brand Promise and Values
• Computer literacy (Word, Excel, Power Point).

Your team and working environment:

Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guests

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS