Team Leader Security

Operational

PORCH:

• Keeps an eye for any banned / unwanted person entering the lobby.
• Inform AMS/SM/SD about any VIP movement in the lobby / hotel.
• To ensure and coordinate an uninterrupted regular and smooth flow of traffic through the porch with Front office Team.
• To ensure that no car is permitted to wait in the porch for long periods (5-6 minutes during peak hours and 10-15 minutes during dull periods. Cars with guests sitting inside may be permitted waiting for longer period however ensure they are waiting for more guest to come.
• To ensure that there should be no car keys inside the cars awaiting handling by the car valets, Keys should be with the Security Guard/SA/Valet on duty.
• No haphazard parking of cars should take place in or along the porch approach / exit, which could cause obstruction in movement of traffic in the porch subsequently.
• To ensure that guest is given valet docket against the car key(s) by the valet and exterior/interior of the vehicle is checked to see any damage/suspicious item lying in the car before parking the car. In case of any issue, same should be informed to the Guest.
• To ensure that Valet is handing over the car to the right guest after checking and matching the valet docket serial number. (As Per Valet Parking LSOP)
• To ensure that no hotel property is taken out from/through the porch except for guest.
• Assist the Guest with their luggage or any other requirement/need of the guest.
• To over-see, handle and report all guests related problems or any unusual incident/happening observed/seen in the porch area to the AMS/SM/SD immediately.

MAIN  SERVICE/ASSOCIATE GATE:

• No associate leaves in complete / part uniform
• To ensure that Material and Visitor/vendor Gate Pass Procedures are followed by the deployed team members.
• Ensure that all records are maintained and deposited at Security Control Room on Daily/Weekly/Monthly Basis.
• To ensure that no posters are permitted to be posted on neither hotel perimeter wall, nor any wall writings are permitted to be made.
• To ensure that no one is taking picture/noting/noticing the Security Checking procedure at the gate and approach the person if found someone doing the same.

MAIN ENTRANCE OF BOTH HOTELS & COMMERCIAL BUILDING: ENTRY /EXIT

• To ensure uninterrupted, regular and smooth flow of vehicular traffic towards the porch through this gate.
• To ensure that no bicycles or any other load carrying vehicles are permitted to enter through this gate.
• To restrict and stop all outward associate vehicular movement from this gate. Individual guests / visitors, EXCOM and Sales team if accompanied by guest are only permitted to move through this gate.
• To ensure that no hotel property is taken out from this gate. In event of any exception to this rule the Security Director will give prior intimation

Guest Floors & Heart of the House:

• To ensure that no luggage is lying in the Corridor. Incase, of luggage, Bell Desk is informed.
• No room is lying open unattended.
• No unauthorized person roaming around in the property.
• Vendor/Visitor carrying authorized pass.

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