1. Full-Time
  2. Permanent
  3. Security
  4. Accor


Pullman New Delhi Aerocity, New Delhi, India



Team Leader Security



Job Description



  • Keeps an eye for any banned / unwanted person entering the lobby.
  • Inform AMS/SM/SD about any VIP movement in the lobby / hotel.
  • To ensure and coordinate an uninterrupted regular and smooth flow of traffic through the porch with Front office Team.
  • To ensure that no car is permitted to wait in the porch for long periods (5-6 minutes during peak hours and 10-15 minutes during dull periods. Cars with guests sitting inside may be permitted waiting for longer period however ensure they are waiting for more guest to come.
  • To ensure that there should be no car keys inside the cars awaiting handling by the car valets, Keys should be with the Security Guard/SA/Valet on duty.
  • No haphazard parking of cars should take place in or along the porch approach / exit, which could cause obstruction in movement of traffic in the porch subsequently.
  • To ensure that guest is given valet docket against the car key(s) by the valet and exterior/interior of the vehicle is checked to see any damage/suspicious item lying in the car before parking the car. In case of any issue, same should be informed to the Guest.
  • To ensure that Valet is handing over the car to the right guest after checking and matching the valet docket serial number. (As Per Valet Parking LSOP)
  • To ensure that no hotel property is taken out from/through the porch except for guest.
  • Assist the Guest with their luggage or any other requirement/need of the guest.
  • To over-see, handle and report all guests related problems or any unusual incident/happening observed/seen in the porch area to the AMS/SM/SD immediately.


  • No associate leaves in complete / part uniform
  • To ensure that Material and Visitor/vendor Gate Pass Procedures are followed by the deployed team members.
  • Ensure that all records are maintained and deposited at Security Control Room on Daily/Weekly/Monthly Basis.
  • To ensure that no posters are permitted to be posted on neither hotel perimeter wall, nor any wall writings are permitted to be made.
  • To ensure that no one is taking picture/noting/noticing the Security Checking procedure at the gate and approach the person if found someone doing the same.


  • To ensure uninterrupted, regular and smooth flow of vehicular traffic towards the porch through this gate.
  • To ensure that no bicycles or any other load carrying vehicles are permitted to enter through this gate.
  • To restrict and stop all outward associate vehicular movement from this gate. Individual guests / visitors, EXCOM and Sales team if accompanied by guest are only permitted to move through this gate.
  • To ensure that no hotel property is taken out from this gate. In event of any exception to this rule the Security Director will give prior intimation

Guest Floors & Heart of the House:

  • To ensure that no luggage is lying in the Corridor. Incase, of luggage, Bell Desk is informed.
  • No room is lying open unattended.
  • No unauthorized person roaming around in the property.
  • Vendor/Visitor carrying authorized pass.

Additional Information


Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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