Tailor

Company Description

SECTION ONE:                           JOB OUTLINE

Job Title:

Tailor

Department:

Housekeeping

Division:

Rooms

Job Band:

Level 1

Reporting Line: 

Uniform Supervisor - Assistant Housekeeping Manager - Assistant Director of Housekeeping -Director of Housekeeping 

Supervises:

-

Other Relationships:

All departments

Job Summary/Purpose: 

They are responsible for the daily routine organization of the Uniform Room. Responsible for repairing damaged and repaired uniforms and ensuring that the daily workflow of the uniform room is smooth. 

Key Areas:

1) Knowledge 

2) Service 

3) Operations 

4) Values 

5) Leadership 

6) Talent Retention and Management Responsibilities 

7) Financial Responsibilities 

8)Occupational Health and Safety (OH&S) Responsibilities 

SECTION ONE:                           JOB OUTLINE

Job Title:

Tailor

Department:

Housekeeping

Division:

Rooms

Job Band:

Level 1

Reporting Line:

Uniform Supervisor - Assistant Housekeeping Manager - Assistant Director of Housekeeping -Director of Housekeeping 

Supervises:

-

Other Relationships:

All departments

Job Summary/Purpose:

They are responsible for the daily routine organization of the Uniform Room. Responsible for repairing damaged and repaired uniforms and ensuring that the daily workflow of the uniform room is smooth. 

Key Areas:

1) Knowledge 

2) Service 

3) Operations 

4) Values 

5) Leadership 

6) Talent Retention and Management Responsibilities 

7) Financial Responsibilities 

8)Occupational Health and Safety (OH&S) Responsibilities 

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. 

Job Description

SECTION TWO:                                  KEY AREAS

Position                              Tailor

RESPONSIBILITIES                       

ACTIVITIES

1) KNOWLEDGE 

• To have thorough knowledge of all SOP’s for Housekeeping department 

• To have thorough knowledge of local rules and regulations 

• To have accurate knowledge of different room categories and reading Opera PMS reports 

• To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation 

• To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards 

• To adhere to Housekeeping’s standards and procedures and enforce the same 

2) SERVICE 

• Foster Raffles Values; Excellence, Respect, Integrity, Caring 

• Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming 

• Go extra mile to make sure every guest needs are not just met, but exceeded. 

• Assist and support team members and other departments in order to ensure a smooth operation 

• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships 

• Never fail the Top 5 Service Excellence: 

• Look at me 

• Smile at me 

• Talk to me 

• Listen to me 

• Thank me 

3) OPERATION 

• Responsible for receiving uniforms from all employees, as well as the special attire of managers who do not wear uniforms, filling out forms, and tracking them. 

• Collects dirty uniforms from personnel and provides clean ones. 

• Collects clothes from managers and ensures their forms are completely filled out. 

• Receives clean uniforms delivered by the laundry, checks the cleanliness and ironing quality, and repairs any items that are not in good condition, such as loose skirts, open seams, missing buttons, faulty zips and other damages. Hangs or folds clean uniforms according to identification number, department, and size category, and completes them as a full set 

• Keeps the clothes delivered by the laundry for managers on hangers and notifies the owners if there are clothes that have not been collected for a long time. 

• Informs the Supervisor about shortages, replacement needs, and damaged items. 

• Carries out additional tasks assigned by the Supervisor. 

• Reports any damage or malfunction in the uniform room to the technical department in a timely manner and ensures follow-up. 

• Keeps the sewing rooms, uniform room, and changing cabins tidy and clean. Prevents unauthorized personnel from accessing these areas. Ensures the uniform and tailor's room are clean and orderly at the end of the shift. 

• Maintains the equipment in proper cleaning and repair condition. 

• Complies with the hotel's health, safety, and hygiene policy. 

• Adheres to personal care and hygiene standards. 

4) VALUES 

1. Excellence – We embrace excellence and consistently strive for the highest standards.  

2. Respect – We respect each individual and the environment in which we operate.  

3. Integrity – We adhere to the principles of fairness, honesty and accountability. 

4. Caring – We create a caring environment and work together as colleagues to achieve common goals 

5) LEADERSHIP 

• Demonstrate a proactive and self-motivated attitude in fulfilling duties. 

• Show eagerness to learn and assist senior team members in daily operations. 

• Follow directions diligently to ensure seamless service delivery and operational efficiency. 

6) TALENT RETENTION & MANAGEMENT RESPONSIBILITIES 

• Actively participate in the hotel's referral program to attract new talent. 

• Collaborate with colleagues to foster a supportive and inclusive working environment. 

• Participate in training sessions to develop skills in guest interaction and service delivery. 

7) FINANCIAL RESPONSIBILITIES 

• Adhere to energy-saving practices by ensuring efficient use of resources. 

• Assist in inventory management and ensure accurate billing processes. 

• Contribute to cost-saving initiatives by minimizing waste and maximizing efficiency. 

8) OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES 

• Ensure compliance with all health and safety legislation, policies, and procedures. 

• Be knowledgeable about property security, first aid, fire, and emergency procedures. 

• Log security incidents and accidents in accordance with hotel requirements. 

• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals

                                               JOB SPECIFICATIONS

Position                                 Tailor

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture

Qualifications

QUALIFICATIONS /

TRAINING

• Degree from School for Tourism & Hotel Management
• Good Housekeeping knowledge

WORK EXPERIENCE

• At least 3 years’ experience in a similar position

• 3 or more years’ experience in a similar position

DISPOSITION

Leadership;

Relationships;

Character;

Potential

Good organizational skills

Good level of engagement with guests

Good knowledge of Housekeeping Operations

OTHERS

• Good reading, writing and oral proficiency in English
• Must be well presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail
• Builds departmental team work, maintains a  harmonious work relationship with attendants, superiors and colleagues
• Able to work varied shifts and on weekends.

Company Description

SECTION ONE:                           JOB OUTLINE

Job Title:

Tailor

Department:

Housekeeping

Division:

Rooms

Job Band:

Level 1

Reporting Line: 

Uniform Supervisor - Assistant Housekeeping Manager - Assistant Director of Housekeeping -Director of Housekeeping 

Supervises:

-

Other Relationships:

All departments

Job Summary/Purpose: 

They are responsible for the daily routine organization of the Uniform Room. Responsible for repairing damaged and repaired uniforms and ensuring that the daily workflow of the uniform room is smooth. 

Key Areas:

1) Knowledge 

2) Service 

3) Operations 

4) Values 

5) Leadership 

6) Talent Retention and Management Responsibilities 

7) Financial Responsibilities 

8)Occupational Health and Safety (OH&S) Responsibilities 

SECTION ONE:                           JOB OUTLINE

Job Title:

Tailor

Department:

Housekeeping

Division:

Rooms

Job Band:

Level 1

Reporting Line:

Uniform Supervisor - Assistant Housekeeping Manager - Assistant Director of Housekeeping -Director of Housekeeping 

Supervises:

-

Other Relationships:

All departments

Job Summary/Purpose:

They are responsible for the daily routine organization of the Uniform Room. Responsible for repairing damaged and repaired uniforms and ensuring that the daily workflow of the uniform room is smooth. 

Key Areas:

1) Knowledge 

2) Service 

3) Operations 

4) Values 

5) Leadership 

6) Talent Retention and Management Responsibilities 

7) Financial Responsibilities 

8)Occupational Health and Safety (OH&S) Responsibilities 

Special Note:

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. 

Job Description

SECTION TWO:                                  KEY AREAS

Position                              Tailor

RESPONSIBILITIES                       

ACTIVITIES

1) KNOWLEDGE 

• To have thorough knowledge of all SOP’s for Housekeeping department 

• To have thorough knowledge of local rules and regulations 

• To have accurate knowledge of different room categories and reading Opera PMS reports 

• To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation 

• To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards 

• To adhere to Housekeeping’s standards and procedures and enforce the same 

2) SERVICE 

• Foster Raffles Values; Excellence, Respect, Integrity, Caring 

• Internalize Raffles Brand personality; Charming, Graceful, Thoughtful, Welcoming 

• Go extra mile to make sure every guest needs are not just met, but exceeded. 

• Assist and support team members and other departments in order to ensure a smooth operation 

• Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships 

• Never fail the Top 5 Service Excellence: 

• Look at me 

• Smile at me 

• Talk to me 

• Listen to me 

• Thank me 

3) OPERATION 

• Responsible for receiving uniforms from all employees, as well as the special attire of managers who do not wear uniforms, filling out forms, and tracking them. 

• Collects dirty uniforms from personnel and provides clean ones. 

• Collects clothes from managers and ensures their forms are completely filled out. 

• Receives clean uniforms delivered by the laundry, checks the cleanliness and ironing quality, and repairs any items that are not in good condition, such as loose skirts, open seams, missing buttons, faulty zips and other damages. Hangs or folds clean uniforms according to identification number, department, and size category, and completes them as a full set 

• Keeps the clothes delivered by the laundry for managers on hangers and notifies the owners if there are clothes that have not been collected for a long time. 

• Informs the Supervisor about shortages, replacement needs, and damaged items. 

• Carries out additional tasks assigned by the Supervisor. 

• Reports any damage or malfunction in the uniform room to the technical department in a timely manner and ensures follow-up. 

• Keeps the sewing rooms, uniform room, and changing cabins tidy and clean. Prevents unauthorized personnel from accessing these areas. Ensures the uniform and tailor's room are clean and orderly at the end of the shift. 

• Maintains the equipment in proper cleaning and repair condition. 

• Complies with the hotel's health, safety, and hygiene policy. 

• Adheres to personal care and hygiene standards. 

4) VALUES 

1. Excellence – We embrace excellence and consistently strive for the highest standards.  

2. Respect – We respect each individual and the environment in which we operate.  

3. Integrity – We adhere to the principles of fairness, honesty and accountability. 

4. Caring – We create a caring environment and work together as colleagues to achieve common goals 

5) LEADERSHIP 

• Demonstrate a proactive and self-motivated attitude in fulfilling duties. 

• Show eagerness to learn and assist senior team members in daily operations. 

• Follow directions diligently to ensure seamless service delivery and operational efficiency. 

6) TALENT RETENTION & MANAGEMENT RESPONSIBILITIES 

• Actively participate in the hotel's referral program to attract new talent. 

• Collaborate with colleagues to foster a supportive and inclusive working environment. 

• Participate in training sessions to develop skills in guest interaction and service delivery. 

7) FINANCIAL RESPONSIBILITIES 

• Adhere to energy-saving practices by ensuring efficient use of resources. 

• Assist in inventory management and ensure accurate billing processes. 

• Contribute to cost-saving initiatives by minimizing waste and maximizing efficiency. 

8) OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES 

• Ensure compliance with all health and safety legislation, policies, and procedures. 

• Be knowledgeable about property security, first aid, fire, and emergency procedures. 

• Log security incidents and accidents in accordance with hotel requirements. 

• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals

                                               JOB SPECIFICATIONS

Position                                 Tailor

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture

Qualifications

QUALIFICATIONS /

TRAINING

• Degree from School for Tourism & Hotel Management
• Good Housekeeping knowledge

WORK EXPERIENCE

• At least 3 years’ experience in a similar position

• 3 or more years’ experience in a similar position

DISPOSITION

Leadership;

Relationships;

Character;

Potential

Good organizational skills

Good level of engagement with guests

Good knowledge of Housekeeping Operations

OTHERS

• Good reading, writing and oral proficiency in English
• Must be well presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail
• Builds departmental team work, maintains a  harmonious work relationship with attendants, superiors and colleagues
• Able to work varied shifts and on weekends.