- Full-Time
- Permanent
- MERCURE
- Rooms
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Mercure Curitiba Batel, Curitiba, Brazil
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REF4752F
Supervisora de Andares
Region
Americas
Junte-se ao hotel Mercure Batel que faz parte da rede Accor, um grupo que reúne mais de 45 marcas, 5.500 hotéis, 10.000 restaurantes e destinos de lifestyle. Aqui, acreditamos em você e no que você tem a oferecer. Há muitas oportunidades de desenvolvimento e crescimento profissional.
Cada gesto, cada sorriso, cada ação contribui para criar um impacto positivo e memorável para nossos clientes, nossos colegas e também para o nosso planeta. Juntos, incorporamos a visão de uma hospitalidade responsável.
Aproveite a oportunidade de se tornar um Heartist® e deixe que seu coração guie você neste mundo onde a vida pulsa mais intensamente.
Supervisor de Governança (Rooms Supervisor)
Confiável e envolvente. Como Supervisor de Governança, você demonstrará a essência de criar uma jornada excepcional para o hóspede. Você está comprometido em cuidar dos hóspedes desde o momento da chegada até a sua partida.
O que oferecemos a você:
Programas de aprendizado por meio de nossas Academias no formato de plataformas digitais
Oportunidade de desenvolver seu talento e crescer dentro da sua unidade e globalmente
Possibilidade de fazer a diferença por meio de nossas atividades de Responsabilidade Social Corporativa.
O que você fará:
Liderar e supervisionar a operação diária do departamento, garantindo que os padrões de serviço sejam seguidos com um atendimento cordial e envolvente
Lidar com as demandas dos hóspedes de forma ágil, acompanhando e direcionando às áreas responsáveis para garantir experiências memoráveis
Assegurar que os colaboradores estejam diariamente informados sobre as prioridades, promovendo a personalização do atendimento
Sua experiência e habilidades incluem:
Perfil com forte foco em atendimento e serviço é essencial
Experiência prévia em função de liderança similar será um diferencial
Experiência anterior com o sistema Opera ou similar
Fortes habilidades interpessoais e de resolução de problemas, com capacidade de liderar pelo exemplo
Conhecimentos das rotinas e procedimentos de trabalho de arrumação e limpeza de apartamentos e áreas públicas • Manuseio de equipamentos de limpeza
Utilização de EPIs
Produtos de limpeza e sua utilização
Microinformática como usuário
Oferecemos:
- Salário compatível com o mercado
- Benefícios (vale transporte, refeição, seguro de vida, entre outros)
- Ambiente de trabalho dinâmico e oportunidade de crescimento
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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