- Full-Time
- PULLMAN
- Apprenticeship
- Rooms
__jobinformationwidget.freetext.LocationText__
Pullman Paris Tour Eiffel, Paris, France
__jobinformationwidget.freetext.ExternalReference__
REF27684N
Stage Guest Relation H/F
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
Au pied de la Tour Eiffel et à deux pas des plus grands monuments parisiens, le Pullman Paris Tour Eiffel **** est une institution : 430 chambres, un restaurant, un Rooftop iconique, plus de 20 salles de séminaire et une équipe dynamique font du Pullman un lieu de vie qui ne cesse de se réinventer.
Mais notre hôtel c’est aussi :
- Des évènements aussi bien sportifs, business, privés que festifs
- Accueillir des personnalités et des stars internationales
- S’épanouir au sein d’une équipe soudée
- Relever des défis
- Etre pionner et novateur dans notre secteur
Rattaché.e au Guest Relation Manager, vous êtes un véritable expert de l’opérationnel et de la relation client. Vous serez en charge d’animer la satisfaction et la fidélisation client.
Relation client et Technique métier :
- Est présent.e de manière régulière dans le hall de l'hôtel, a un comportement et une tenue irréprochable
- Établit un relationnel de qualité avec le client, dès l'accueil et tout au long de son séjour, afin de le fidéliser
- Contrôle les réservations de chambres et la liste des VIP attendus
- Prend connaissance de la qualité des prestations offertes, par le biais des commentaires clients et des audits de qualité
- Prend en compte et anticipe les besoins du client, répond et traite les demandes d'information des clients, les met en relation avec les interlocuteurs concernés
- Collecte les informations relatives aux clients dans le but d’améliorer les futurs séjours
- Incarne l’esprit Heartist et Pullman dans ses interactions avec les clients et les talents
- Veille à son apparence et celle de son équipe, connait et applique la politique Grooming de l’hôtel
- Une première expérience dans un établissement de standing serait un plus
- Formation hôtelière (Licence professionnelle, Bachelor ou Master)
- Capacité d'écoute et d'analyse
- Esprit d'équipe
- Soucis du détail
- Polyvalence, disponibilité et réactivité
- Sens de l'organisation et de la rigueur
- Anglais et français courant
Avantages :
- Stage à pourvoir dès maintenant pour une durée de 4 à 6 mois
- Indemnités nourriture
- Remboursement 75% de votre titre de transport
- Uniforme pris en charge
- Parcours d'intégration et nuit découverte
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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