Speciality Bartender

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

As a Bartender, you play a vital role in ensuring guest satisfaction within the outlet by providing exceptional beverage preparation and delivery service. Your responsibilities include engaging with guests in a friendly and attentive manner, maintaining beverage inventory, and offering expert guidance on beverage selections. Additionally, you will educate both team members and guests on various beverages and preparation methods, enhancing the overall beverage experience.

Responsibilities

• Provide attentive and personalized service to guests, ensuring a memorable experience.
• Greet guests warmly, accurately take beverage orders, and offer recommendations.
• Prepare and serve beverages according to prescribed standards and sequence.
• Maintain comprehensive knowledge of the beverage list and respond to guest inquiries.
• Manage beverage inventory, ensuring par stocks are maintained and orders are placed as needed.
• Provide guidance to guests on beverage selections, based on preferences.
• Conduct tastings, events, and promotions to enhance the guest experience.
• Educate team members on beverage nuances, origins, and preparation methods through regular training sessions.
• Implement quality control procedures for storage and serving of beverages.
• Monitor inventory levels and ensure freshness of stock.
• Collaborate with kitchen staff to pair beverages with food items, enhancing overall dining experiences.
• Work closely with management to develop and implement beverage-related promotions and events.
• Stay informed about industry trends, new beverage varieties, and emerging cultures.
• Continuously update knowledge to provide guests with the latest and most enjoyable beverage experiences.
• Coordinate with kitchen and service staff to ensure seamless service and prompt delivery of orders.
• Maintain cleanliness standards in the outlet by performing cleaning duties as directed.
• Handle guest complaints promptly and effectively or escalate them to supervisors when necessary.

Experience/Certificates/Education

• Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel or high-end restaurant setting.
• In-depth knowledge of beverages, their origins, and preparation methods.
• Strong interpersonal and communication abilities.
• Friendly and hospitable approach, prioritizing customer satisfaction.
• Proficiency in problem-solving and handling guest inquiries with tact.
• Excellent organizational skills with keen attention to detail.
• Knowledge of inventory management and billing procedures.
• Good oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Ability to work independently and efficiently in a dynamic and fast-paced environment.
• A passion for delivering exceptional customer service.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Maintain a clean, tidy and well-groomed appearance consistently.

As part of our commitment to your growth and success, we ensure you receive the necessary support, training, and leadership throughout your journey with us. You'll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.