Company Description
Portaluna, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.
Job Description
Job Description
The Spa Therapist is responsible for delivering exceptional wellness experiences, providing a range of treatments that align with the brand’s standards while creating a relaxing and memorable environment for guests. This role plays a key part during pre-opening in shaping the spa experience, service rituals, and guest journey.
What you’ll do…
Pre-Opening Responsibilities
- Support the setup of spa operations, including treatment rooms, equipment, and product selection.
- Assist in developing treatment protocols, service standards, and guest journey flows.
- Participate in pre-opening training to ensure alignment with brand standards and service philosophy.
- Collaborate with the Spa Manager to ensure readiness of all spa facilities and offerings.
Operational Responsibilities
- Deliver a wide range of spa treatments (massages, facials, body treatments) to the highest standards.
- Ensure each guest receives a personalized and memorable spa experience.
- Maintain cleanliness, hygiene, and presentation of treatment rooms and spa areas.
- Monitor stock levels and ensure proper use of spa products and equipment.
- Handle guest feedback professionally and support service recovery when needed.
Guest Experience
- Build strong relationships with guests, anticipating needs and preferences.
- Provide expert advice on treatments, products, and wellness routines.
- Promote spa services, retail products, and wellness offerings.
Team Contribution
- Work collaboratively with the spa and wider hotel team to deliver a seamless guest experience.
- Participate in ongoing training and development sessions.
- Contribute to a positive, inclusive, and energetic team environment.
Brand & Culture Contribution
- Act as an ambassador of the Portaluna and Morgans Originals brand values.
- Bring energy, personality, and authenticity to every guest interaction.
- Support sustainability initiatives and responsible spa practices.
Qualifications
What we’re looking for…
- Diploma or certification in Beauty Therapy, Massage Therapy, or a related field.
- Minimum 2–3 years’ experience as a Spa Therapist, preferably in a luxury or lifestyle environment.
- Strong knowledge of a variety of spa treatments and techniques.
- Excellent communication and interpersonal skills.
- A warm, engaging, and guest-focused personality.
- Fluency in English; additional languages are a plus.
Additional Information
What’s in it for you...
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
- The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
