Spa Reservation Agent (Part-Time)

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Fairmont Spa Banff Springs is at the forefront of the spa industry, offering first-class pampering, surrounded by majestic mountain beauty.  Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated one of the best spas in Canada according to Spa Magazines readers.

Job Duties Include:

Reporting to the Spa Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Answers telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
• Responds to common email and personal email – especially when in relation to guest requests - in a timely manner
• Be knowledgeable about all aspects of Fairmont Spa Stream treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
• Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Meet and/or exceed booking quotas and promotions in the Spa
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest
• Cross train with Spa Experience Coordinators and Boutique Coordinator and assist at Spa Reception and the Spa Boutique as required
• Handle special assignments
• Become proficient in Book 4 Time, and various other computer programs related to Spa Reservations office
• Adherence to Spa Emergency Procedures/Safety Manual
• Maintain office files and records
• To carry out any other reasonable duties and responsibilities as assigned.

Your Skills & Qualifications:

• Previous reservation / reception experience is required
• Minimum of 1 year hotel experience required
• Computer literacy Book 4 Time, Word, Excel, Keyboard/Data entry
• Effective communication skills (verbal & written) and ability to demonstrate excellent phone etiquette
• Post Secondary education in Hotel/Hospitality industry or equivalent work experience in a Spa or Hotel setting is an asset
• Effective organization skills
• High team orientation and desire for interaction with a diverse group of employees and guests
• Empathetic tendencies and compulsion to exceed guest and colleague expectations
• Second language an asset
• Willing to work shift work and varied days off on occasion
• Constant sitting and computer work throughout shift in Spa Reservations
• Constant standing and walking throughout shift when assisting at Spa Reception

Job Perks & Benefits:

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com