Spa Receptionist (Pre- Opening)

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Adhere to the Policy & Standard Operating Procedures manual.
• Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
• Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency.
• Encourage appointments for personal and group training sessions.
• Knowledgeable about all aspects of the facility to provide information and literature about the services in person and over the telephone.
• Handle all transactions and maintain the daily balance with efficiency and accuracy.
• Schedule appointments and ensure smooth operation of the reception.
• Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organised.
• Maintain confidentiality for all guests and employees.
• Report any security concerns to the hotel management relating to guest safety.
• Support to prepare any daily / monthly reports required by finance.

Administrative and Financial Responsibilities

• Operate point of sale system and collect payments from clients for all services rendered.
• Maintain guest database for ongoing guest communication.
• Work towards retail and treatment revenue goals set by the department.
• Maintain inventory and stocks of all standard items.
• Maintain cleanliness of testers, promotional collateral and accurate supply of products on the shelves.
• Confirm all appointments, VIP arrivals and accommodate guest preference.
• Review appropriate venue blocks and bookings to ensure smooth operations.
• Practice yield management and promote all ongoing offers for the guest.
• Report any discrepancies in retail inventory.
• Maintain accurate accounting procedures for monetary transactions and reconcile all of them by the end of the work shift.

Guest Quality and Operational Excellence 

• Recognise arrivals of all VIP guests arriving in the spa/fitness/recreation facility and the hotel.
• Ensure the facility is in peak condition and clean at all times.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
• Ensure the facility is receiving the highest ratings from guest satisfaction surveys.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Ensure linen and all guest supplies are properly set up and there is sufficient stock level in circulation.
• Ensure all equipment is working properly.

• Previous reception experience, preferably in the spa industry is an asset.
• Experience in working at guest centric roles and ability to deliver outstanding customer service.
• Multitasking is a requirement.
• Computer skills related to spa appointment software and cashier process.
• Telephone etiquette.
• Quick thinker, courteous and welcoming.
• Professional and well-groomed.
• Adaptable.

Your team and working environment:

• At  Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!