Spa Receptionist

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! 

What you’ll do

We are looking for an experienced Spa Receptionist to join the team at SLS Barcelona. Under the guidance of the Wellness Manager, the Spa Receptionist will be responsible for delivering exceptional customer service, ensuring a seamless guest experience, and maintaining the highest standards of hospitality at all times.

• Greet and welcome guests in a warm, courteous, and professional manner.
• Manage spa reservations, appointments, and cancellations efficiently.
• Provide detailed information about spa treatments, services, and products.
• Handle guest inquiries and resolve concerns promptly and professionally.
• Coordinate with therapists and spa staff to ensure smooth daily operations.
• Process payments and maintain accurate records of transactions.
• Maintain cleanliness and organization of the reception area.
• Upsell spa services and retail products in line with guest needs.
• Ensure compliance with hotel standards, policies, and procedures.

What we are looking for...

• Previous experience in a similar role within a luxury hotel or spa preferred.
• Proficiency in booking systems and basic computer skills.
• Team player with a high level of energy and motivation with a proven track record of living the company's values.
• A positive attitude and a passion for helping others achieve their wellness goals.
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.
• Excellent verbal and written communication skills. Fluent in Spanish and English. Additional languages will be highly valuable.
• You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.