Company Description
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
Raffles Europejski Warsaw, a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.
The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.
It also acts as a showcase for the best of modern Polish art, with Hotel Europejski Art Collection.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.
Job Description
- To consistently offer professional, warm and friendly service to all internal and external guests.
- To have a full knowledge about the SPA, ongoing promotions and services offered.
- Thorough working knowledge of all computer and manual procedures in the SPA as laid down in the standard of Performance Manual.
- To deal with all guests situations in a welcoming, courteous, efficient and caring manner.
- To ensure a smooth check in and the requirements concerning guests are met.
- Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs
- To promote SPA’s facilities, restaurants and bars wherever possible.
- Comply with company’s grievance and disciplinary procedures at all times.
- To be fully conversant and comply with health, safety, hygiene, fire and security regulations.
- To have a thorough understanding of all security regulations applicable to the SPA.
Qualifications
- Receptionist or Switchboard experience, previous experience as a SPA Receptionist is an asset
- Possess outstanding guest service skills, a professional presentation, and strong communication abilities.
- Proficient in English (both verbal and written).
- Able to manage multiple tasks in a fast-paced, ever-changing environment.
- Sales skills are an asset.
- Flexible regarding working hours.
- Responsible and reliable.
- A strong team player.
- Physically fit.
Additional Information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
