Senior Maitre'd of Banquets

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home.
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community.
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:
 

Reporting to the Food & Beverage Director, responsibilities and essential job functions include, but are not limited to the following:

• Direct and manage all activity related to the Banquet department, ensuring all service standards are followed.
• Oversees banquets or events, including set-up, food presentation, serving, and clean up while focusing on detail and quality.
• Maintains clean and orderly back areas, pre-function areas and storage areas.
• Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement.
• Follow the annual budget and administer it in a financially responsible manner.
• Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded.
• Respond to guests’ requests, concerns and react quickly and professionally.
• Coordinates with other departments to arrange for the delivery of requested services.
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required.
• Attend Daily banquet event order meetings.
• Attend pre-conference meetings with clients to confirm all relevant details are communicated.
• Responsible for training and coaching of the banquet staff.
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Other duties as assigned

• An undergraduate Food & Beverage or Hotel Management degree is preferred
• Three years’ experience in a supervisory role within a luxury hotel or fine dining restaurant is required
• Must be a motivated leader with proven record of achieving high levels of guest and colleague satisfaction
• Previous training experience with new and developing teams a distinct advantage
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times in demanding and fast paced environment is required
• Display high initiative requiring minimum supervision and excellent organizational and administrative skills
• Strong beverage knowledge, particularly of wines, is strongly preferred
• Excellent communication and interpersonal skills
• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
• Knowledge of Silverware, Opera, Birchstreet is an asset
• Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required.
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day.
• Bending/Reaching: 4-6 Hr/Day; Pushing/Pulling: 4-6 Hr/Day.
• Physical effort: Does not lift weight over 50lbs.
• Visual Effort: Medium.
• Environmental Stress: Busy Atmosphere.