Sales Manager - Leisure & MICE

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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What you will be doing:

• Develop strong, secure and productive business relations with all companies within portfolio under the geographic / market segment allocated.
• Maximize occupancy and average rate of hotel through creative and selective selling.
• Service needs of customers by attending to all requests promptly and efficiently within 24 hours.
• Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
• Participate in hotel activities including promotions, sales blitzes, entertainment and other operational areas as directed.
• Pursue new market segments to secure sales and prepare proposals for consideration
• Be totally familiar with hotel products, rates, and promotions at all times.
• Prospect new customers and manage/develop existing ones with effective multi-department selling.
• Provide ongoing market intelligence by monitoring business sources and segments.
• Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.
• Represent hotel at functions and other related events as directed.
• Positively communicate the hotel image to existing and potential customer at all times.
• Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
• Report on trends in the industry and local markets.
• Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
• Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
• Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.
• Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel’s management.
• Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
• Ensure that targets set by the hotel are met consistently.
• Thoroughly familiarizes oneself with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
• Other duties as assigned.
• Perform duties in a manner that respects company values.
• Assist in Task Force Teams for new openings if required.
• Carry out any other reasonable task (which may not be stated here) as requested.
• To ensure that all credit, billing and collection procedures that have been established by the hotel are implemented following the Credit Policies and Procedures.
• To ensure implementation of correct booking and filing procedures, including group room and meeting program history, Catering set up and themes, contractual agreements etc.
• To ensure that all sales contracts follow the established Hotel Policies & Procedures and are based and sound commercial judgment.
• To define and target key accounts and develop effective solicitation.
• To review all blocked rooms and meeting space of his assigned portfolio on weekly basis to ensure that all business is traced for confirmation.
• To ensure a high level of exposure for the hotel through direct sales solicitation.
• To review sales files to ensure correct booking procedures, including history, contract, and room block
• To ensure that sales team project a warm, professional and welcoming image.
• To be demanding and critical when it comes to departmental standards.
• To ensure that all Departmental SOPs are updated.
• To ensure that up to date Opera/Anais records of all corporate and group accounts and sales activities.
• To ensure that all meetings are well planned, efficient and results oriented.

• UAE work experience as Sales Manager - Leisure & MICE in a 4-5 star hotel. 
• Strong negotiating skills and creative selling abilities to close and finalize contracts.

Grand Mercure Dubai Airport is a wonderful property just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.