Company Description
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/
Job Description
WHAT YOU WILL BE DOING:
- Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations for Rooms Division including Front Office, Housekeeping and Spa.
- Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
- Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
- Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
- Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
- Drive Loyalty and ALL results of the hotel.
Qualifications
•Demonstrated leadership and mentoring abilities
•Genuine commitment to guest service and excellent attention to detail
•Minimum five years experience in a leadership role in a luxury hotel
•Experienced in budgeting, forecasting, payroll planning, cost control
•Demonstrated passion for the Rooms Division
•Demonstrated leadership that ensures product innovation and development is ingrained in all practices
•Implement all Sofitel relevant standards and specifications within the department.
•Demonstrated ability and passion to establish long-term departmental strategic plans and goals for the people and the product
•Demonstrated leadership that ensures the growth and development of the people
•Exceptional interpersonal communication skills and presentation
•Efficient time management skills and able to manage competing priorities
