Company Description
Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities. The sky is your limit
- Pay Rate Range: $85,000-$95,000 USD Gross per annum
Job Description
Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following:
- Lead and manage all aspects of the Reservations department and ensure all service standards are followed
- Manage and coordinate all group and individual reservations
- Assist in the management of rooms inventory to maximize rooms revenue all distribution channels
- Maintain and manage Passkey inventory, property content and guest communication templates
- Manage daily inventory control, balance and room assignment
- Load, maintain and manage all Business Transient rates on all distribution channels. Conduct on-going audit for accuracy and visibility on channels
- Assist with maintaining accurate hotel content on branded websites and all 3rd party websites
- Maintain accuracy of information/data and enhance automation efforts in reporting tools
- Assist in the preparation of competitive analysis and other supporting documents
- Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to operation team
- Monitor changes in inventory and provide guidance on the impact of current strategies
- Monitor group blocks and assess risk, while making strategy recommendations
- Coordinates the implementation of selling strategies
- Assist with accurately generate and update Revenue Management reports
- Assist with system maintenance including but not limited to, inputting rates, restrictions, monitoring forecasted demand, updating group forecasting and running daily system checks
- Assist in the implementation of hotel sales strategies in the reservation and inventory systems
- Participate and contribute in all revenue related initiatives
- Perform ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership
- Communicates effectively between Reservations, Sales, Convention Services, Accounting and Front Desk
Qualifications
- At least 3 years minimum experience in a similar role
- Previous reservations experience required
- Strong working knowledge of Property Manager (Opera Cloud)
- Detail oriented with strong analytical skills
- Strong oral, written, and interpersonal skills to communicate with all levels of organization
- Must work well in stressful, high pressure situations
Additional Information
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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