Resort Experience Manager - Event Operations & Entertainment

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

The Resort Experience Assistant Manager role is a full time management position responsible for all aspects of managing within the Resort Experience division. Accountable to delivering sales plan through effective management/delegation of store and operational tasks. Resort Experience Assistant Manager reports to the Assistant Director of Resort Experience while leading the team to operational and experiential greatness.

Reporting to the Assistant Director of Resort Experience, responsibilities and essential job functions include but are not limited to the following:

Building High Performing Teams

• Attract, hire, develop, train, inspire and retain top talent
• Set and reinforce clear and aligned expectations, performance, results and accountability with all colleagues
• Effectively and fairly manage, inspire, and drive high performance of all colleagues
• Ensure comprehensive onboarding and continued training of the team
• Positively communicate sales goals(budget, forecast), promotions and incentives to team

Results Driven Effectiveness

• Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all initiatives
• Ensure team communication; reinforcing that resort experience leadership at every level are focused and accountable to driving results
• Develop and grow a highly satisfied and loyal guest base through team follow up and accountability
• Develop guest experience initiatives
• Implement company selling strategies

Live the Culture

• Make good, fact-based shopkeeper decisions that keep the store full and abundant
• Lead consistent focus on delivering engaging customer experiences
• Promote the culture of colleague recognition
• Build a team that works well together based on the needs of the division

Operational Excellence

• Direct inventory management activities
• Proactive event operation execution (Business Preparation, Management Coverage, Communication)
• Accountability of all financials – Labor management, Control Costs -Food Cost, Beverage Cost, COS, all operating expenses
• Act as manager on duty, when scheduled, to address guest service, vendor concerns, maintenance issues
• Partner with the sales lead team to support action plans that optimize results and ensure effective execution of operational initiatives
• Accountability of all policies and procedures
• Incorporate Loss Prevention and safety messages into daily operations
• Maintain OSHA requirements to ensure the outlets are a safe working and shopping environment.

Daily Meetings & Tasks

• Resort Experience Leadership shift presence. Ensure all teams are set up for success and ready for the day, while being supported throughout the shift.
• Daily break schedule and execution
• Prepare for and conduct morning and afternoon pre shift team meetings
• Update and maintain Colleague Bible with coaching and recognition notes
• Daily outlet financial review –leadership follow up & accountability
• Daily division labor review follow up & accountability
• Daily division void log follow up & accountability
• Daily INES management & candidate interviews
• ARM, Avero, Watson, Silverware duties
• Update Trello
• Work closely with the Event Lighting Supervisor to ensure that all aspects of the lighting and decor department are running smoothly
• Oversee the timeline tracking of the lighting and decor department to ensure that all projects are completed on time and within budget

Weekly Meetings & Tasks

• Coordinate the supply needs of the lighting and decor department, ensuring that all materials are ordered and delivered on time
• Maintain communication with vendors and suppliers to ensure that all products are delivered as scheduled.
• Provide oversight and quality control support to Event Lighting Supervisor to ensure that all projects are completed to the highest standards
• Provide regular reports to the Event Lighting Supervisor and other event management team members on the progress of the lighting and decor department
• Weekly direct report one on one meetings
• Weekly one on one with Assistant Director of Resort Experience
• Create and distribute weekly team schedule- Build schedules leveraging business acumen to increase sales
• Prepare offerings for marketing meeting communication
• Schedule weekly property upkeep walk to ensure HOTSOS tracking is up to date
• Review Watson schedule, Director of Retail to Approve
• Attend and present division update in weekly OPS meeting
• Review and submit bi-weekly Timesaver reports to Payroll , Director of Retail to Approve

Monthly Meetings & Tasks

• Prepare and facilitate monthly P&L review
• Prepare P&L commentary and review with Assistant Director of Resort Experience
• Ensure that all equipment is properly maintained and stored, and that all safety regulations are being followed
• Prepare offerings for marketing meeting communication
• Execute monthly inventories in partnership with Assistant Director of Resort Experience

Quarterly Meetings & Tasks

• Work with the Event Lighting Supervisor to develop and implement new ideas for the event, ensuring that the lighting and decor department remains fresh and innovative.
• Create and schedule quarterly deep cleaning and repairs
• Review Team training needs developing training needs

Annual Meetings & Tasks

• Strategic development of annual budget and forecast
• Strategic development of install and strike timeline
• Strategic management of third party vendor relationships
• Source new lighting technology, advancements, and best pricing
• Submit annual reviews/ developmental plans, Assistant Director of Resort Experience
• Ensure completion of all hourly reviews and development plans, Assistant Director of Resort Experience

Other Operating Purchase Requests & Approvals

• Submit purchase request to Assistant Director of Resort Experience
• Purchase requests are approved by Executive Director of Retail & Resort Experience

• 3+ Years Resort Experience/Events Management Experience
• Must be fluent in Timesaver, Excel, Word, Power Point, Publisher, POS
• Must have Maricopa County Food Handlers Card and AZ Liquor Server Certification
• Proven ability to drive sales results through a strong level of business acumen
• Demonstrated success in talent development/leadership
• Strong communication skills and ability to foster a guest experience focused culture
• Availability for varied weekly shifts including weekend, opening, closing, and peak shifts

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS