Reservation Manager

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What is in it for you:

• The Reservation Manager is responsible for optimizing the hotel’s and RGI (Revenue Generation Index – measuring the hotel’s position as compared to the competition) sales revenue.
• Close interaction with the hotel’s senior management.
• Takes part in determining budget and strategy & is accountable for its implementation.
• He is responsible for pricing strategy and for optimizing inventory.
• Must provide a global perspective on Revenue Management to the whole hotel.
• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
• Managing staff and ensuring smooth day to day activities for reservation department
• Attend trainings as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• Supports the budgetary process and the yearly strategy.
• Devises the yearly budget per segment, per day.
• Determines sales strategy.
• Determines yearly rate tables for all market segments.
• Develops and steers the hotel’s Revenue strategy.
• Prepares forecasts and chairs the Revenue meeting
• Determines and implements pricing strategies and circulates the recommendations
• Nurtures relations with internet partners
• Updates rates and restrictions throughout all distribution channels
• Collects, integrates and studies market and competition data on a daily basis
• Produces benchmarking, GDS performance and other reports.
• Maintains work systems and tools.
• Maintain the revenue reporting system and analyze reservation patterns.
• Staying up to date on any software or data management trends.
• Be totally familiar with hotel products, rates, and promotions at all times. Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.
• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes
• Provide ongoing market intelligence by monitoring business sources and segments.
• Penetrate and saturate prospective and existing customer organizations for effective multi department selling.
• Assist the Assistant Director of Revenue in pursuing new market segments to secure sales and prepare proposals for consideration.
• Positive communication of the hotel image to existing and potential customer at all times.
• Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
• Report on trends in the industry and local markets.
• Attends the hotel’s revenue meetings as scheduled.
• Be well groomed to the standards laid down. Insist on the same standard for your employees.
• To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
• Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of P&C.

Your experience and skills include:

• Minimum of 4-5 years’ experience in 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations