- Full-Time
- Permanent
- SOFITEL
- Rooms
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Sofitel Paris Baltimore Tour Eiffel, Paris, France
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REF9167D
Réceptionniste (H/F)
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Le Sofitel Paris Baltimore Tour Eiffel est situé dans les plus beaux quartiers de Paris à proximité des Champs Elysées, de l'Arc de Triomphe et de la Tour Eiffel. Il est la quintessence même d'une maison parisienne, dans une ambiance intimiste, chaleureuse et feutrée. Une maison de ville typique de la fin du XIXe siècle. Mêlant hospitalité française et chic parisien, avec un restaurant bistronomique et une cave d'exception, le Sofitel Paris Baltimore Tour Eiffel immerge ses visiteurs dans un raffinement authentique et contemporain de la vie à La française.
Nous sommes à la recherche de notre Réceptionniste Tournant (H/F) pour rejoindre notre formidable équipe du Baltimore !
Le réceptionniste tournant H/F a en charge l’accueil, la prise en charge du client depuis son arrivée, jusqu’à son départ. Exemplaire dans votre manière d’être et de faire, vous incarnez l’état d’esprit de la marque.
Principales Missions :
- Assurer un accueil professionnel et chaleureux à l’arrivée des clients
- Assurer la procédure de check-in & check-out
- Établir la facturation du client et le paiement (séjour, repas, consommations bar…)
- Renseigner et conseiller les clients
- Préparer les arrivées et organiser les départs
- Assurer le standard téléphonique
- Prendre le relais du service Réservation en leur absence
- Anticiper et traiter les demandes et les réclamations des clients
- Travailler en coordination et transmettre les informations nécessaires aux autres services de l’établissement
- Présenter et vendre toutes les prestations offertes au sein de l'hôtel (chambres, bar, upsells)
- Être force de proposition pour enrichir l'expérience client
- S’assurer de la propreté de la réception
Profil :
- Expérience dans un établissement de standing similaire
- Aisance relationnelle et très bonne communication
- Bonne maîtrise de l’anglais
- Autonome, discrétion et esprit d’équipe
- Maitrise d’Opéra
- Présentation soignée et professionnelle
Nous rejoindre c’est aussi bénéficier :
- d’indemnité nourriture mensuelle (ICN)
- d’une prise en charge à hauteur de 65% du Pass Navigo ou Véligo
- d’un 13ème mois
- d’une Carte avantage Heartist pour des offres de rêves et privilégiées négociées par le groupe Accor
- d’un entretien gratuit de votre Uniforme (qui vous sera fourni)
- de notre couverture santé et prévoyance
- d’une épargne salariale
- d’un Intéressement
- d'une participation
- des jours fériés garantis dès votre embauche
- N'hésitez plus, à votre Cv !
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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