- Full-Time
- Permanent
- IBIS STYLES
- Rooms
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ibis Styles Toulon La Seyne-sur-Mer, La Seyne-sur-Mer, France
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REF102837D
Premier(e) de réception
Region
Europe and North Africa
Dans le cadre de son développement de notre équipes, nous recherchons un(e) Premier(e) de Réception. Véritable pilier de l’équipe front office, vous assurez le bon fonctionnement de la réception et veillez à offrir une expérience client irréprochable.
Profil recherché
- Expérience confirmée en réception hôtelière, idéalement en tant que Chef de réception adjoint(e) ou Premier(e) de réception
- Excellente présentation et sens du service client
- Leadership, organisation et réactivité
- Maîtrise du français et de l’anglais (une autre langue est un plus)
- Connaissance des outils informatiques hôteliers (PMS FOLS)
Nous offrons
- Intégration au sein du groupe Accor et ses opportunités d’évolution
- Environnement de travail dynamique et international
- Avantages groupe (tarifs préférentiels, formations, etc.)
- Rémunération selon profil et expérience
Vos missions
- Superviser et coordonner l’équipe de réception
- Assurer l’accueil physique et téléphonique des clients
- Gérer les arrivées, départs et réservations
- Garantir la qualité du service et le respect des standards du groupe Accor
- Former, accompagner et motiver les réceptionnistes
- Gérer les litiges clients avec professionnalisme
- Participer à l’optimisation du chiffre d’affaires (upselling, ventes additionnelles)
Notre Engagement Diversité & Inclusion :
Nous sommes une entreprise inclusive et notre ambition est d’attirer, de recruter, et de promouvoir la diversité des talents.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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