- Full-Time
- Permanent
- Food & Beverage
- ACCOR
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Novotel Hyderabad Airport, Hyderabad, India
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REF44708E
Outlet Manager
Region
MEA SPAC
Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).
GENERAL INFORMATION
Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108
Telephone number: +91 (0) 40 6625 0000
Website: https://all.accor.com/hotel/6687/index.en.shtml
Primary Responsibilities
Banquet Operation
- Take charge of banquet event operation
- Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
- Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
- Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
- Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
- Ensure that team members with direct guest contact possess good product knowledge
- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
- Check and ensure that all operating supplies are well stocked and sufficient to run operation
- Plan the manning allocation/work assignment per Banquet event
- Implement appropriate and effective measures to keep costs and expenses within budget
- Supervise the maintenance of service standards during banquet service operations
- Engage and obtain guests’ feedback during operations to ensure satisfaction
Handle guests’ complaints and comments tactfully and efficiently
Profile
Knowledge and Experience
- Diploma in Hospitality Management/Food & Beverage preferred
- Additional certification(s) in Food & Beverage will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Working knowledge of MS Excel, Word, & PowerPoint
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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