Company Description
At Accor, we bring together over 45 globally recognised brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. Every interaction helps create safe, seamless, and memorable experiences for our guests, our teams, and our planet - 24 hours a day.
Located in the heart of Darling Harbour, Novotel Sydney on Darling Harbour and ibis Sydney Darling Harbour form a flagship 781-room multi-brand complex. With true 24/7 operations, conference facilities, and The Ternary Restaurant & Bar at its centre, this is a high-energy, high-volume environment.
We are seeking a confident Night Manager (Full-Time) to lead overnight operations. As the senior leader on shift, you will oversee hotel operations, ensure guest safety and satisfaction, and support the night team to deliver exceptional service while maintaining smooth, secure operations.
Job Description
- Oversee the nightly operations of the hotel, ensuring all departments function effectively
- Manage guest relations and handle any complaints or issues that arise during the night shift
- Conduct night audits, ensuring financial transactions and reports are accurate
- Ensure the safety and security of all hotel guests and staff by conducting regular property checks
- Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
- Lead and motivate the night team, including front office and security staff
- Coordinate with other departments to ensure guests’ needs are met
- Manage emergency situations, including medical issues, fire alarms, or security concerns
- Ensure compliance with hotel policies, procedures, and regulations
Qualifications
- Previous experience in a similar overnight role, preferably in hotel leadership
- Strong leadership and team management skills
- Exceptional problem-solving abilities and a proactive approach to guest service
- Excellent communication and interpersonal skills
- Knowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)
- Flexibility to work night shifts, including weekends and public holidays
- A professional and approachable manner, with the ability to stay calm under pressure
- Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage
Additional Information
- An opportunity to be mentored by the Senior Leadership Team
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Access to our Employee Assistance Program
Accor is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
