Multi-Property VIP & Luxury Reservations Specialist

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Multi-Property VIP & Luxury Reservations Specialist is a dedicated luxury travel and guest experience professional responsible for delivering highly personalized, anticipatory service to VIP guests, luxury travel advisors, and preferred partner agencies across a multi-property portfolio.

Operating through exclusive VIP communication channels, this role manages complex reservations, curates bespoke itineraries, and ensures seamless coordination from initial inquiry through departure. Acting as both a relationship steward and experience strategist, the specialist ensures every interaction reflects the highest standards of luxury hospitality.

Working closely with Revenue Management, Front Office leadership, Concierge, Sales, and operational teams across multiple properties, this role ensures flawless reservation execution, strategic revenue optimization, and seamless guest journeys while strengthening loyalty among high-value guests and travel advisor partners.

Starting Wage: $25.71/ hour

Key Responsibilities

Luxury Guest Experience & Relationship Management

• Deliver anticipatory, white-glove personalized service to VIP guests, high-value clientele and luxury travel advisors throughout the reservation lifecycle.
• Serve as a primary point of contact for complex reservations, multi-property itineraries, and specialized guest requests.
• Build and maintain long-term relationships with repeat guests, luxury travel advisors, and consortia partners.
• Capture and maintain detailed guest preferences including accommodations, amenities, dining, special occasions, and wellness requests to ensure personalized stays.
• Provide consultative guidance on property offerings, destination experiences, and itinerary planning.
• Handle guest and advisor inquiries with professionalism, discretion, and efficiency.

Multi-Property Expertise & Collaboration

• Maintain comprehensive knowledge of all portfolio properties, including accommodations, amenities, and seasonal experiences.
• Design seamless multi-property itineraries and recommend property combinations tailored to guest preferences and travel goals.
• Coordinate cross-property communication to ensure smooth transitions between destinations.
• Collaborate with Front Office, Concierge, Guest Experience, Sales, and Revenue teams to ensure operational readiness for VIP arrivals and guest needs.
• Ensure accurate room availability, rates, and reservation information across properties within reservation systems.
• Participate in cross-property initiatives to improve reservation processes, systems, and guest experience delivery.

Dedicated VIP & Preferred Partner Channel Management

• Manage dedicated VIP communication channels including private phone lines and specialized reservation inboxes.
• Provide priority service for luxury travel advisors, consortia partners, and preferred travel agencies.
• Ensure accurate application and delivery of contracted amenities for luxury consortia programs such as Virtuoso, Signature, Ensemble, and American Express Fine Hotels & Resorts.
• Maintain proactive communication with travel advisors regarding reservations, confirmations, and special arrangements.
• Monitor advisor engagement initiatives including familiarization trips, promotions, and partner campaigns.

Revenue & Portfolio Optimization

• Maximize revenue opportunities through strategic upselling of suites, premium accommodations, packages, and curated experiences.
• Align with Revenue Management strategies to optimize booking value and ADR across multi-property stays.
• Ensure accuracy in reservation entries, billing, and rate integrity.
• Monitor VIP booking trends, partner production, and guest preferences to support strategic decision-making.
• Provide feedback to leadership on guest trends, revenue opportunities, and operational improvements.

Pre-Arrival & On Property Experience Curation

• Coordinate personalized pre-arrival arrangements including transportation, dining, celebrations, and curated activities.
• Review VIP arrivals to ensure guest preferences and operational notes are communicated to relevant departments.
• Utilize UrVenue and reservation systems to enhance itinerary planning and service delivery.
• Ensure guest profiles within reservation systems are accurate and fully updated with preferences and alerts.
• Support on-property teams in delivering seamless arrivals, departures, and memorable guest experiences.
• Monitor guest satisfaction and proactively address concerns to ensure exceptional service outcomes.

• Minimum 2–3 years of experience in luxury hospitality, reservations, concierge services, guest relations, or travel advisory support.
• Proven experience working with VIP guests, luxury travel advisors, or consortia reservations.
• Strong knowledge of Opera PMS or comparable reservation systems; experience with CRS platforms preferred.
• Familiarity with luxury travel programs such as Virtuoso, Signature, Ensemble, or American Express Fine Hotels & Resorts is preferred.
• Exceptional written and verbal communication skills with a polished professional presence.
• Strong relationship-building skills and the ability to engage confidently with high-net-worth clientele and travel advisors.
• Demonstrated commercial awareness with strong upselling and revenue optimization capabilities.
• Excellent attention to detail, organizational skills, and problem-solving ability.
• Ability to manage multiple priorities and complex itineraries in a fast-paced luxury environment.
• High emotional intelligence, professionalism, and discretion.
• Proficiency in Microsoft Office applications and reservation technologies.
• Post-secondary education in hospitality, tourism, or a related field is an asset.
• Flexibility to work varied schedules including evenings, weekends, and holidays as required.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.