1. Full-Time
  2. Permanent
  3. Rooms
  4. Accor


Novotel Kolkata - Hotel & Residences, Kolkata, India



Laundry Manager



Job Description

  • Plan, organize, and execute the daily operations of the Laundry Department.
  • Assign and review the work of the laundry team engaged in receiving, washing, ironing, packaging and delivering.
  • Ensure that all the Standard Operating Procedures set for the Laundry department are followed.

Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management

  • Plan and ensure to implement preventive maintenance for all the laundry equipments.
  • Plan and budget the revenues and costs for the Laundry department.
  • Ensure that all personnel are kept well informed of department’s objectives and policies.
  • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
  • Develop and maintain effective relationships with all service providers.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure that the team has been trained for all safety provisions.
  • Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.
  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Review the monthly income and expenditure report of the laundry and develop an action/work plan.
  • Plan and schedule work for the group to ensure proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
  • Co-ordinate with the Director of Engineering in the area of maintenance and purchase of various laundry equipment.
  • Ensure to keep abreast with new developments in the laundry industry, trends in textiles and chemicals for textile care.
  • Ensure that the laundry equipment and area of work is maintained in a clear, safe & hygienic manner and as per the standards.
  • Monitor and control consumption of power, steam, detergents and other chemicals and devise methods for optimal usage of these.
  • Supervise and direct the daily activities of all laundry staff and are responsible for the efficient and smooth operation of the department.

Co-ordinate with the Executive Housekeeper on the purchase & quality of room linen

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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