Laundry Attendant

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Provide laundry and dry cleaning service for all guest laundry, hotel linen and employee uniforms in accordance with the Hotel standards and with proper wash formulas and procedures.

Respond to guest requests ensuring maximum guest satisfaction in line with applicable norms and standards and the rules of safety and hygiene accordance to Hotel established standards.

Support the preventative maintenance program and energy conservation. And would be responsible for maintaining all regulatory requirement in the resort

• Attend daily briefing conducted by supervisor
• Responsible for washing and pressing of employee uniform, guest laundry and hotel linen using proper washing formulas and procedures. Make sure that all of linens and garments are properly sorted before washed.
• Checks all laundry machine are in good working order, informing the supervisor of any damage of machine
• Handling guest laundry billing. Follow through the payment instruction of each guest laundry ( post or cash basis)
• Sorting or checking all linen and garment. To separate linen and garments according the stain (oil, grease, blood, food, etc )
• Checks of laundry loads are properly weighted according laundry machine capacity.
• Responsible for the cleanliness and maintenance of washing and pressing machine. Report any defect or out of order laundry machine to superior
• Monitor chemical in sufficient stock.
• Maintains quality and control of wash formulas.
• Report all lost and found items, following the standard procedures.
• Report any guest complaint and accident to supervisor

• Diploma Degree in Hospitality  
• Minimum of 1 year relevant experience in Laundry at Luxury Property
• Villa experience is a must
• Knowledge of laundry chemical product and hygiene rules

Competencies

• Good communication skills, both written and spoken.
• Good grooming according to Hotel standards
• Flexibility and responsiveness
• Attention to detail in quality and guest-oriented
• Works well under pressure and able to work in team
• Physical and mental strength

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.